yyyyyy x. yyyyyy

◊ 227 durfee hill rd. ◊ ithica, xxxxxx xxxxxx xxx-xxx-xxxx ◊ abc@xyz.com ◊

 

customer/technical support specialist eager to contribute dynamic communication and client/user service skills as well as technical expertise toward supporting the employer in maximizing business performance.

career profile

 

a results-oriented client support representative with experience in technical, customer and troubleshooting support. in-depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of computer systems. strong hands on knowledge of client services and customer accounts. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to axxxxxx professional environment. dynamic communication, presentation, negotiation, and relationship management skills. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex problems and consistently delivering effective solutions. recognized by both compaxxxxxx executives and customers for exceeding industry quality support standards.

technical expertise

 

microsoft office suite: excel, word, microsoft project, power point, access, windows

professional experience

 

technical support representative palisade corporation                                                                     2002-present

• successfully revitalized compaxxxxxx technical support department through the development of new procedures and the introduction of effective communication techniques; resulting in a 70% increase in customer satisfaction ratings.
• proactively advise and collaborate with cross-functional development, qa and sales departments to ensure delivery of superior customer servicing.
• actively collaborate in the implementation of internet-based helpdesk, knowledge base and user forms to facilitate customer access to technical support; assist clients with error messages, software operational questions, and basic spreadsheet modeling issues.
• responsible for handling all customer and technical support for risk and decision analysis software through various media.
• hand picked by management to design and deliver a technical software presentation for major client account generating $100k annually.

 

computer operator strebel planning group                                                                                                                  2002

• responsible for all computer marketing system maintenance, including creation of new database entries, editing current entries, manage marketing mailings, and performing daily system backups.
• successfully coordinated the implementation of state-of-the-art computer marketing system and led compaxxxxxx-wide training sessions on the new system.
• labeled manager of first impressions by compaxxxxxx president and used as example of professionalism and warm client demeanor.

 

secondary math teacher romulus central school district                                                                     2001 c2002

student teacher niver creek middle school                                                                                                      2000-2001

elementary math teacher bixby school                                                                                                                1998-2000

professional experience

 

initial teacher preparation program university of colorado denver, co                                         1999-2001

bachelor of science in mathematics & business university at albaxxxxxx albaxxxxxx, xxxxxx                           1987-1991