Yyyyyy x. yyyyyy                                      

Job Posting:  Ann. #: AFDPS 09-08, Incident Management Officer

Address:  0000 xxxxxx xxxx , xxxx , xxxxx 00000-5207

Phone:  (xxx-xxx-xxxx

Social Security Number:  404-92-0141

Citizenship:  United States of America

 

 

Core Competencies

 

Strategic Planning; Performance Optimization; Contingency Planning; Crisis Management; Organizational Leadership; Productivity/Efficiency Improvement; Multi-Site Operations; Joint Ventures & Alliances; Decision-Making; Program Analysis; Program Enhancements; Research; Data Generation; Information Gathering; Qualitative/Quantitative/Technical/Statistical Analysis; Program Management; Briefings; Presentations; Communications; Consultations; Interpersonal Relations; Collaborative Teamwork; Workflow Coordination; Prioritization; Time Management; Policy/Regulatory Compliance; Operations; Administration; Budget Compliance; Policies/Procedures Development; Technology Applications

 

 

Professional Experience

 

U.S. POSTAL SERVICE, 9/1984-Present

 

U. S. Postal Service Headquarters - 475 L Enfant Plaza SW, Room 0000 xxxxxx xxxx , xxxx , xxxxx 00000-3436

Supervisor:  May Not Contact - Susan Plonkey, Vice-President Sales and Customer Service

Hours:  60 per Week

Salary:  $147, 692

 

Manager, Business Partner Sales Strategy, PCES XXX-XXXX, (8/2006-Present)

Contribute dynamic leadership skills toward managing the strategic development of a new market strategy for the  U S Postal Service to optimize new revenue growth.  Successfully built top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates. 

 

Exhibit solid management qualities in leading a field sales team with 4,000 business partner accounts, impacting 116 million pieces annually (60% of total USPS mail volume) or $30 billion in USPS postage revenue (40% of total USPS revenue).  Apply sharp critical thinking skills in defining, developing and implementing targeted strategies to maximize productivity, efficiency and performance.

 

Manager, Mailing Standards, PCES 2345-0001, (9/1998-Present)

Managed, mentored and motivated the 17-member headquarters unit and the 37-member field unit, playing an instrumental role in the development of top performing team members.  Proactively built and established key relationships and liaised effectively with USPS functional areas and other government agencies. 

 

Proficiently coordinated, managed and oversaw USPS response to the management of incidents in operational facilities and activities.  Provided decision-making, cross-functional recommendations for enterprise-wide action.  Demonstrated advanced written communication skills in overseeing the preparation, updating and maintenance of two major manuals, the Domestic Mail Manual (DMM) and the International Mail Manual (IMM) and numerous other printed publications, as well as Postal Explorer and other online tools. 

Applied problem solving and analytical skills toward successfully implementing a significant change to USPS Mailing Standards, positively affecting 94% of volume and 82% of revenue.  Supervised and completed a four-year award-winning project to redesign the Domestic Mail Manual (DMM) into a Domestic Mail Manual system designed for the capabilities of technology on the Internet, exhibiting strong ability to maintain up to date on current technologies and trends.  Streamlined workflow while minimizing costs by restructuring the Mailing Standards office; closed three offices and consolidated to one location.

 

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Yyyyyy x. yyyyyy                                      

Job Posting:  Ann. #: AFDPS 09-08, Incident Management Officer

Social Security Number: 0000 xxxxxx xxxx , xxxx , xxxxx 00000-9599

Supervisor:  May Contact - Michele Denny, Manager, Marketing Technology and Channel Management, retired ( xxx-xxx-xxxx

Hours:  XX per Week

Salary: $72,000

 

Manager, Chicago Rates and Classification Service Center, PCES C 0340-7083, Lvl 1 (7/1997-9/1998)

Conducted comprehensive review and analysis of the application of postal rates and eligibility requirements to define, develop and execute effective policies and procedures.  Exhibited solid leadership qualities in supervising a staff of 12 classification specialists.  Led, mentored and motivated staff, playing an instrumental role in the development of top performing team members.  Relied upon to lend expertise toward evaluating customer appeals of adverse decisions regarding rate qualification and provided final agency decisions for the Postal Service.

Collaboratively ensured consistency and efficiency of specialized acceptance procedures at the largest shipping consolidator s plants located nationwide.  Illustrated strong interpersonal relation skills and negotiation talents toward creating and implementing a mutually beneficial standard operating procedure.  Built a positive working relationship, achieved service objectives, and generated revenue growth.  Due to its success, the agreement became a model for working with other major third-party providers of mailing services.

 

 

U. S. Postal Service Headquarters, International Business Unit, 370-IBU - 475 L Enfant Plaza SW, Washington DC 20260-5500

Supervisor:  May Contact - Bruce Downey, Retired, Location Unknown

Hours:  50 per Week

Salary: $66,000

 

National Account Manager, EAS-25 C 1101-5044, (11/1995-8/1997)

Appointed to join a small team of managers to implement a new International Business Unit (IBU) at the US Postal Service.  Successfully built top-performing Sales Department team of 12 account managers vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates.  Directly managed the group from long distance.

 

Strategically launched, coordinated and supervised the new sales office, with staff located nationwide.  Created innovative plans to effectively manage and motivate the group virtually and gain experience in headquarters-field relationships.  Trained new hires, with strong focus on optimizing productivity, efficiency and performance.

In Fiscal Year 1996, due to the efforts of my management of the IBU sales staff, the team closed $16.4 million in Global Package Delivery revenue and approximately $5 million in Global Priority Mail revenue.  Achieved 16.4% increase of sales over the previous year and $32 million above plan for the Districts.

 

 

U. S. Postal Service Headquarters, 475 L Enfant Plaza SW, Room 0000 xxxxxx xxxx , xxxx , xxxxx 00000-6800

Supervisor:  May Contact - Hank Cleffi, Retired, Location Unknown

Hours:  50 per Week

Salary: $60,000

 

Classification Specialist, EAS 25 C 2345-4016, (4/1994-11/1995)

Managed an integral part of a larger project to reform the mail classification system.  Developed key proposals to implement reform in the area of Periodicals publications and Standard advertising mail.  Cost-effectively allocated, administered and controlled the department budget.  Contributed sharp business acumen toward implementing classification reform while maintaining within budget and meeting all purchasing standards.

 

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Yyyyyy x. yyyyyy                                      

Job Posting:  Ann. #: AFDPS 09-08, Incident Management Officer

Social Security Number: 404-92-0141                                                                                        page 3 of 3

 

 

Additional Experience

 

U S Postal Service, Mid-West Area Operations - St. Louis, MO                                        12/1992-4/1994

Sales Manager, Mid-West Area

 

U S Postal Service, Management Sectional Center - Roanoke, VA                                   3/1991-12/1992

MSC Director,  Marketing and Communication, Roanoke, VA Management Sectional Center (MSC)

 

U S Postal Service, Management Sectional Center - Evansville, IN                                   9/1984-1/1987

Account Representative, Part-Time Flexible Clerk

 

 

Education

 

Master of Business Administration, Minor in Economics - University Of Evansville, Evansville, IN; 48 Quarter Hours, GPA: 3.8/4.0, Graduated Summa cum Laude in 1985

Bachelor of Arts in Consumer Affairs, Minor in Marketing - Murray State University, Murray, KY; 128 Semester Hours, GPA: 3.8/4.0, Graduated Magna cum Laude in 1979

 

 

Training/Certifications

 

Executive Influence - Harvard Program on Negotiation, 7/2005

Getting Past No - Harvard Program on Negotiation, 4/2004

Team Building for Managers - Kellogg School Northwestern University, 4/1998

Negotiating Skills - Kellogg School Northwestern University, 4/1998

 

 

Professional Affiliations

 

US Center for Plain Language; Plain Language Association International; Professional Pricing Society

 

 

Achievement Awards

 

Vice President s Award, 2005 C Superior Achievement

Best in Government 2005 C USPS Rate Calculator-WebAward Competition

Award of Excellence, 2005 C Mailing Standards of the United States Postal Service, DMM 300 tutorial C WebAward Competition

Award of Excellence, 2004 - A Guide to Mailing for Businesses and Publications, DMM 200 C Society of Technical Communication

Award of Excellence, 2003 - A Customer s Guide to Mailing, DMM 100 C Society of Technical Communication

The John Heinrick Nelson Award for Excellence in Postal Affairs - 2002 - Envelope Manufacturers Association

Vice Presidents Award, 2002 - U S Postal Service

 

 

 

 

 

 

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