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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx ~

career profile

results-oriented professional with solid skill in office administration, customer service, account management, and quality assurance. proven capacity to handle variable functions necessary in supporting a successful entity. dynamic communicator and persuasive speaker, able to forge meaningful associates with clients, colleagues, and management. talent to identify the needs of clients and to encourage a risk-free, positive atmosphere to meet those needs. demonstrated talent for developing and implementing plans that successfully meet the operational objectives of an organization.


administrative assistance / leadership / account maintenance / client relations

written & verbal communication / professional development and training

professional experience

selva marina country club, city, state, 12/2006 c 01/2001


  • monitored food distribution, ensuring that meals are delivered to the correct recipients and that guidelines such as those for special requests are followed.
  • examined trays to ensure that they contain required items and placed food servings on plates and trays according to orders or instructions.
  • took food orders and relayed orders to kitchens or serving counters to be filled.
  • assessed food preparation and serving techniques to ensure that proper procedures were followed.


state farm, city, state, 01/2006 c 07/2006

account representative

  • conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
  • kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • determined charges for services requested, collected deposits or payments, or arranged for billing.
  • referred unresolved customer grievances to designated departments for further investigation.
  • reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
  • contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.


optimul billing solutions, city, state, 12/1988 c 12/2005

quality assurance and trainer



university of north florida

bachelor of arts in english; minor in education, 2009


florida state college of jacksonville

associate in arts degree, 2007


volunteer, boys  & girls club

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