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0000 xxxxxx xxxx , xxxx , xxxxx 00000


yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

productive, quality-oriented regional manager eager to contribute exceptional management, interpersonal relation and business development skills toward optimizing operations of a progressive organization.


ø  offer over 10 years progressive experience in operations management, with comprehensive technological background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

ø  exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies to boost company leveraging.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

recent career achievements

ø  reduced expenses on the fleet three straight years, producing a cost-savings of over $125k.

ø  boosted profit across region by 30% from $4.5m to $5.9m in 2007.

ø  proficiently designed and developed the fleet driver s handbook with hr, as well as the fleet plan for 2008 which is still in use today, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

ø  innovatively created and implemented the quarterly vehicle inspection process now being used nationwide.

professional experience

northeast regional manager, digimarc id systems - rocky hill, ct                                     2001-present

  contribute dynamic leadership skills in managing 10 programs including ct dss and ebt, nj dmv, ma dmv, vt dmv, me dmv, nb dmv, ns dmv, nl dmv and pei dmv.

  proactively build and establish key relationships and collaborate directly with hr, cooperate, field service and finance.

  conduct comprehensive review and analysis of daily operations; monitor repairs and maintenance of all fleet vehicles, with strong focus on optimizing productivity, efficiency and performance.

  relied upon to lend expertise in providing project analysis and technical supervision for northeast operations, instrumental to boosting quality and streamlining operations.

  exhibit solid leadership qualities in managing, motivating and developing 8 field service technicians and 2 state managers, playing a solid role in supporting the development of top-performing team members.


field service technician/territory manager, polaroid id systems - rocky hill, ct                           1996-2001

  proficiently developed and executed managerial strategies supporting enterprise-wide operations, with full accountability for overseeing the day-to-day maintenance of the ct dss system.

  efficiently supervised staff members and regional helpdesk, planned and coordinated workflow and delegated assignments to optimize utilization of human capital and operational resources.

  ensured 100+ system operators are properly educated on all facets and phases of digital imaging system and various software.

  successfully set up and established polaroid s first connecticut field office, maintenance shop, and statewide help desk, illustrating sharp business acumen.

 professional development/training

success sciences customer service facilitators training

continuing education courses including business administration, computer programming/repair & real estate practice and principles - greater new haven state technical college, southern connecticut state college & middlesex community technical college

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