career objective                              

solutions-focused professional with dynamic academic background and strong research and analytical skills eager to support a progressive organization in maximizing organizational and administrative performance

profile     

ø  offer strong academic and practical background in research, information management, accounting, and project administration

ø  diligently conduct investigations, summarize complex data, generate reports and prepare detailed forms, and provide knowledgeable recommendations

ø  strategically plan, coordinate, and oversee workflow to ensure staff is operating at optimal productivity; introduce procedural and administrative improvements

ø  track expenditures and financial performance, maintain critical databases, appropriately manage large volumes of confidential and shared information, execute clerical and reception functions, and provide support as needed

ø  extensive training and experience in social services, counseling, bio psychosocial-spiritual assessments, elder abuse, crisis management, and issue resolution

ø  exceptional communication, presentation, negotiation, and relationship management skills

ø  outstanding organizational aptitude and demonstrated ability to team with multidisciplinary specialists to optimize results; proactive team player equally effective in independent and collaborative environments

ø  first aid and cpr (adult, infant, and child) certification

 

~ technical proficiencies ~

ms office (word, excel, powerpoint, access, outlook) ~ quickbooks ~ oasis ~ people soft-financials ~ c-iv ~ arcs ~ remedy ~ medical billing software and encoder pro coding software ~ icd-9 coding ~ cpt coding ~ hcpc coding

education                                           

concord university, los angeles, ca    

studies towards juris doctorate                                                                                          anticipated graduation 2012

 

ellis college of new york institute of technology, online           

master of business administration in global management                                                                               2008

 

loma linda university, loma linda, ca 

studies towards master of social work and master of science in gerontology (89 graduate units)              insert years

 

university of redlands, redlands, ca   

bachelor of arts in sociology                                                                                                                          2004

 

crafton hills college, yucaipa, ca          

associate of arts in anatomy                                                                                                                           2000

professional experience                

public safety enterprise communication (psec) / riverside county information technology (rcit), riverside, ca

staff analyst                                                                                                                                              2007 c 2008

• compiled and analyzed complex data to develop actionable recommendations, reviewed and interpreted legislative actions potentially affecting the project, played an integral role in decision making, and generated detailed project reports
• developed and coordinated contract terms, delivered contractual guidance, investigated possible responsibility conflicts and site changes, ensured timeliness and accuracy of assignments, tracked expenditures and monitored budget administration, created and improved upon forms, and implemented process improvements

 

riverside county department of public social services (dpss), riverside, ca

tap-accounting assistant ii                                                                                                                             2007

• effectively performed a diverse range of accounting functions, including posting daily payments, printing details, verifying totals, adding/voiding/ expunging specific recovery accounts, processing client refunds, posting and mailing noa on dormant ebt accounts, confirming tax intercept percentages, requesting vendor codes and tax ids, approving time sheets, preparing detailed spreadsheets, and reassigning cases as necessary

 

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• additionally processed vouchers for vital record, child support, and care maintenance check requests; verified active care and maintenance accounts with social workers

 

spell this out mts, ontario, ca

administrative services analyst                                                                                                                2005 c 2007

• expertly conducted cost/benefit analyses of specific programs, contributed to budget preparation, oversaw accounting and banking functions, managed a/p and a/r, authorized expenditures, administered payroll, continually reviewed financial data and performance metrics, prepared quarterly reports, followed p&l statements, and monitored contractual compliance
• successfully assisted in preparing permit applications, regularly traveled to school districts and city halls to obtain the proper permits for job sites, reviewed all incoming bids and invoices, researched and identified job-appropriate  subcontractors, prepared records for liability insurance audits, tracked existing and pending legislation affecting operations, and developed standardized forms to increase procedural efficiency and clarity

 

loma linda university medical center, loma linda, ca  

social worker intern                                                                                                                                 2005 c 2006

• gained valuable experience working in five distinct units providing patient and family assistance, including bio psychosocial-spiritual assessments, mental health counseling and resources, clinical and advocacy services, and guidance regarding community resources for families in need

 

meddirect urgent care, carson city, nv

medical receptionist                                                                                                                                        2002

• worked closely with patients, insurance companies, workers compensation representatives, and medical care specialists to ensure timely and accurate payment on accounts, as well as proper case documentation and management; entered cpt and icd-9 coding
• delivered administrative and operational support in line with facility needs; coordinated patient record management, placed patients in rooms, opened and closed urgent care center, and directed client communications

 

southern california gas company (socalgas), redlands, ca

customer service representative                                                                                                              2001 c 2002

• provided excellent customer service for existing and new clients; established accounts, explained policies and appliance features, input high volume of customer data, initiated field orders, originated trace orders, and prepared correspondence
• investigated and efficiently resolved credit and billing issues, determined customer credit status and deposit requirements, and coordinated payments on past-due accounts

 

prime care urgent care, redlands, ca

medical receptionist                                                                                                                                 2000 c 2001

• performed a range of functions including appointment scheduling, patient triage, insurance verification, payment collections, authorizing and following up on workers compensation visits, records maintenance, and opening/closing the facility

 

beaver medical group, yucaipa, ca

medical records clerk                                                                                                                                     1999

• supported four doctors and one nurse practitioner in daily activity; performed administrative and reception duties, including client relations, records maintenance and filing, and facilitating prescription refills

 

~ volunteer experience ~

cross cultural solutions, san carlos, costa rica           

special needs children student teacher / social worker / senior living facility assistant                 2005

 

behavioral medicine center, redlands, ca        

social worker and office assistant                                                                                                           2002 c 2004

 

beijing university, beijing, china           

student teacher                                                                                                                                               2004

 

northwoods wildlife center, minocqua, wi        

assistant animal keeper / maintenance worker                                                                                                2003