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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
highly experienced bank branch management professional eager to contribute expertise in sales and business development, including account management, marketing and promotion, staff management and training, operations, excellent communication capabilities and positive customer relations skill sets toward supporting the employer in optimizing operational and financial performance as a key team member.
career profile
ø over 13 years of extensive financial services and key corporate unit management.
ø certified m.a.p.s. by bank of america.
ø well-versed in all aspects of bank operations and policies/procedures.
ø proven history of professional excellence with superior sales and customer service performance.
ø award-winning branch manager/vice president; achieved 200%-300% of assigned sales goals in all four quarters of first year with most recent organization.
ø served as bank representative at major events; was proactive in maintaining external affiliations in support of business development for bank.
ø highly achievement-oriented and driven to succeed in positions of responsibility.
ø experienced in staff management and mentoring, including assisting in career planning; focused on training and cross-training personnel on all unit products and services.
ø regularly promoted to positions of increasing authority and responsibility.
professional experience
bank of the west, carmichael, ca 2008 - 2009
branch manager & vice president
supervised professional development of staff through comprehensive training, continuing cross-training, and strategic career planning; oversaw all branch human resources issues.
utilized in-branch selling, outside calling/telemarketing and branch promotional/direct mail campaigns; in first year of tenure, achieved 200%-300% of assigned sales goals.
designated as company representative at the chamber of commerce and at events such as black expo.
bank of america, orangeville, ca/carmichael, ca/sacramento, ca 1999 - 2008
branch manager ii & avp
tasked with directing unit team in achieving/exceeding sales goals and service targets.
focused on delivery of superior customer service; supported development of positive atmosphere among personnel, including recognition of superior performance, which was passed along to clientele resulting in high client satisfaction.
continually reviewed unit status and provided analysis to senior management.
bank of america, sacramento, ca 1998 - 1999
instore branch manager
bank of america, orangeville, ca 1995 - 1998
teller/senior personal banker
worked closely with customers in providing excellent personal service; developed working relationships with new as well as established clientele.
charged with sales responsibility for financial products/services, including opening new accounts and setting up loans; trained other associates in these procedures as needed.
regularly achieved assigned sales and service goals.
training
m.a.p.s. - bank of america manager training program
certificate of completion, 1999
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a bank branch management capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 13 years of successful banking and management experience. to complement this background, i possess demonstrated expertise in sales and account growth, staff training and management, and development of highly positive customer relationships, as well as strong analytical and problem-solving and capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
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