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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

details-focused a+ certified hardware technician eager to offer a progressive employer 15+ years of hardware / software installation, troubleshooting, repair, and maintenance experience, as well as strong client relations talents, team leadership skills, multiple it credentials, and extensive industry-wide training.

 

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profile of qualifications

 

         integral leader who installs, repairs, and maintains pcs, laptops, desktops, plotters, printers, scanners, and other office and networking products, including delivering high-quality services within internal and external team environments.

         out-of-the-box thinker who offers comprehensive leadership skills in developing creative it strategies, and enjoys complex, multifaceted assignments which necessitate the demonstration of a collaborative pool of technical abilities.

         first-rate communicator who excels in high-volume face-to-face and telephone customer interactions, and previously served as an in-house/bench technician and road warrior field technician working on-site at businesses and residences.

         ambitious self-starter who plans, prioritizes, and completes multiple tasks within fast-paced, deadline-driven situations.

 

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professional synopsis

 

hardware engineer

murtech consulting, dallas, tx                                                                                                                                              2010 c present

 

         utilize broad scope of industry knowledge to install, configure, and maintain hp instant photo centers consisting of workstation kiosks, printers, scanners, and cd/dvd replicators, along with installing custom software as required.

         build and sustain positive public relations by liaising among customers while on-site at the largest retailer in the world.

         contribute strong instructional abilities toward providing comprehensive training to store managers and retail associates, including training end users on the successful operation of the hp instant photo center to ensure seamless processes.

 

certified engineer

hewlett-packard, dallas, tx                                                                                                                                                         2008 c 2010

technical engineer

paladin consulting / northrup grumman, dallas, tx                                                                                                             2006 c 2007

technical consultant / certified engineer

pomeroy it solutions, dallas, tx / hebron, ky                                                                                                                          2003 c 2006

 

         expertly served as a pc hardware break/fix vendor for hp s corporate hardware services division (chsd), including installing, configuring, and repairing hp printers, plotters, pcs, and additional hardware devices as necessary.

         interfaced among hp clients such as boeing, microsoft, amazon, state farm insurance, the u.s. military, and home users.

         maximized it operations efficiency by performing pc hardware, operating system, and hardware installation and repair, along with planning, prioritizing, managing, and completing all configurations, upgrades, and troubleshooting activities.

         applied solid communication skills toward discussing technical and operational issues with customers on a daily basis.

         ordered parts for repairs and worked on customized software written by hp for order/product documentation.

 

additional professional roles held prior to 2003

 

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education & certifications

 

business operations training                                                                                                                                      ati technical institute

faa certified aircraft dispatcher                                                                                              institute of flight operations & dispatch

 

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technical summary

 

a+ certified professional (id #comp10469717) • hp laserjet certified • hp color laserjet printer certified

hp laptops certified • hp designjet plotter certifications • hp vectra/brio/pavilions/kayak pcs certifications

state farm service training hardware install/repair • ms windows 95/98/2000/vista/xp • ms office programs

dell warranty parts direct certifications • dell pc hardware products trained • peoplesoft skills management certified

hp certification in remote diagnostics • hp pathway to customer satisfaction certification • electrostatic discharge trained

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