Dedicated Management Professional eager to contribute excellent talents in operations leadership and quality assurance toward supporting a dynamic organization in optimizing bottom-line performance.

 

 

         Significant experience in efficiently coordinating daily business operations inclusive of staffing, training, contract administration, auditing, and enforcing adherence to company policies and procedures.  

         Highly collaborative and energetic; build, coach, empower and lead unified and cross-functional teams committed to delivering extraordinary service.

         Outstanding abilities in planning, scheduling, analysis, problem solving, budgeting, and cost control.

         Highly versatile; able to quickly adapt to new roles, responsibilities, software and environments. 

         Methodical and systematic leader with a solid track record of executing innovative solutions to meet defined business goals and needs while measurably reducing costs and heightening productivity.

         Excel in fostering, nurturing and maintaining cohesive relationships across the organization.

 

 

Manager, William C. Stevenson, D.D.S., Oceanside, CA, 2006 to 2009

Care Coordinator, Smile Care, Inc., Oceanside, CA, 2005 to 2006

Manager, Pacific Dental Services, Inc., Irvine/Oceanside, CA, 2004 to 2005

Manager, Xiron Optical Corporation, Garden Grove, CA, 2002 to 2003

Senior Contract Administrator / Contract Analyst, Uniprise, Inc., Chico, CA, 1998 to 2001

Highlights:

         Critically analyzed and identified training needs and application issues related to enterprise software for presentation at National Quality Review meeting.

         Championed launch of CEO s corporate process improvement incentive program at Western regional facility for United HealthCare s Corporate Accounts division.

         Applied sharp leadership talents toward overseeing full-scope office management functions including recruiting, staffing, vendor relations, financial administration, employee relations, and customer service.

         Handpicked to travel as member of special team within Client Services and Contract Administration to present managed care plans transition at client locations in Western region.

         Resourcefully assembled database to share and prioritize software issues as well as track software version updates.

         Built network of contacts across all levels in corporate departments to expedite solutions for external corporate stakeholders.

         Successfully achieved considerable improvement in office productivity by replacing appointment book with computerized appointment software.

 

 

B.S. Degree in Health Education, California State University, Chico

 

 

Microsoft Office (Word, Excel, Access, Publisher, PowerPoint) Microsoft Project, QuickBooks