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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Computer Help Desk Operator/Technician
Skilled IT Professional eager to contribute advanced technology, customer assistance, project management and business support expertise in a challenging assignment.
Qualifications Profile
Ø Long-term help desk, interdepartmental coordination, network and system troubleshooting experience, as well as continuing education.
Ø Skilled in strategically coordinating with employees, departments and clients to ensure high quality and customer satisfaction.
Ø Familiarity with translating technical solutions to resolve client and sales issues.
Academic Credentials
Business Administration studies, Campbell University, Dean s List student
Military Experience
Information System Operator, United States Army Year - Year
- Troubleshot networks and handled help desk calls.
- Leader of company Family Readiness Group handling fundraising and event planning.
- Recipient of Civilian Merit Award.
Employment Background
International Rainbow Carpet Cleaning Year - Year
- Set up calls for drivers, processed employee timecards and posted payments.
- Sorted mail and resolved customer issues.
Computer Technician, ICN Year - Year
- Coordinated with Sales department to assist clients at many different companies with products.
- Troubleshot various computer problems from networking to remote issues.
Network Support and Help Desk, Time Warner Year - Year
- Point of Contact for remote sales force for Time Warner Books.
- Worked with Help Desk and assisted with network upgrades.
Labor Finders Year - Year
- Managed accounts for District Office and coordinated with satellite offices on payroll and clients.
- Posted clients payments and resolved disputes between offices and customers.
Consumer s Title Year - Year
- Posted payments, assisted underwriters and attorneys with paperwork and coordinated with clients.
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