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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx ~ abc@xyz.com

 

career profile

results-oriented customer service support professional with 11 years of expertise in the medical industry. proven capacity to handle various functions necessary in leading the customer support operations of a successful company. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, and management. talent to consistently meet growth objectives.

 

administrative support / client relations / marketing / reception / social work

leadership & teambuilding / sales / written & verbal communication

professional experience

auto driveaway

marketing manager, 06/2008 c 02/2010

  • determined the demand for vehicle relocation services and identified potential customers.
  • identified, developed, and evaluated marketing strategies, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
  • developed marketing strategies with the goal of maximizing the firm's profits or share of the market while ensuring the firm's customers are satisfied.
  • addressed issues such as client satisfaction, logistics, scheduling, social media marketing, and direct mailing campaigns.

 

manpower

front desk/receptionist, 02/2008 c 05/2008

  • operated telephone switchboard to answer, screened and forwarded calls, providing information, taking messages and scheduling appointments.
  • greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
  • scheduled appointments, and maintained an updated appointment calendar.
  • analyzed data to determine answers to questions from customers or members of the public.
  • provided information about establishment such as location of departments or offices, employees within the organization, or services provided.

 

oxford financial group

receptionist/front desk, 06/2004 c 03/2005                                    

  • answered phone calls and directed calls to appropriate parties, generated messages and managed scheduling for 8 conference rooms with no overlapping.

 

depuy orthopedics, inc.

expresscare customer service/print room clerk, 03/1999 c 08/2002    

  • retrieved physical prints for the manufacturing floor and scanned prints into computer, researched prints for engineering departments, and fulfilled requests for prints from overseas locations.

 

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education

saint francis college, ft. wayne, indiana

bachelor in social work, 1997

graduated with honors in social work and philosophy

 

degree related activities:

spring 1997: lutheran social services, ft. wayne, indiana. adoption caseworker internship

fall 1995: three rivers montessori school.  research the work of maria montessori and presented an informative parent education evening to enable parents to incorporate montessori in the home.

spring 1995: nonviolence, ft. wayne, indiana. led a group of women who had suffered some or many forms of abuse.

fall 1994: north central indiana special services, warsaw, indiana.  generated a detailed assessment of a special needs student that was utilized by a psychiatrist.

activities

concentrated on community service work, 03/2005 c 02/2008

met weekly with group of girls who i was mentoring. organized additional activities and raised awareness regarding helping others nearby.

 

mentoring:

  • teach a class to mothers of preschoolers who are on a residential work release program.
  • mentor a group of high school girls for a year.
  • coordinate church projects for needy families in the community.
  • trained to become a stephen minister and utilized the valuable skills in a one on one caregiver/care receiver relationship.
  • engage in public speaking on the devastating effects of domestic violence. the majority of the talks were on the behalf of the ywca womens shelter in ft. wayne, indiana.  spoke in a church in indianapolis. participated in a panel discussion, organized by the center for nonviolence in ft wayne, indiana, that included a judge and other community leaders.

 

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