Yyyyyy x. yyyyyy                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

H 5R1

Phone:  (xxx-xxx-xxxx                                                                                                               abc@xyz.com

 

                                                         Objective                                                         

Productive team player eager to contribute dynamic Administrative, Customer Service, Operations and Communications skills toward actively supporting a progressive healthcare organization in maximizing operational performance.

 

                                                            Profile                                                           

Ø  Upcoming B.S., Business Administration, Healthcare Management emphasis.

Ø  Solid experience in all phases of administration and organizational operations.

Ø  Record of progression to assignments of increasing authority and responsibility.

Ø  Demonstrated competence in documentation, patient registration and scheduling.

Ø  Provide exceptional support to Physicians and medical administrators.

Ø  Outstanding team leadership, training and customer service/relations capacity.

Ø  Work effectively with Pharmaceutical Representatives.

Ø  Knowledgeable in administrative procedures, policy/procedures and data entry.

Ø  Skilled in office management.

Ø  Excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

Ø  Well-organized multi-tasker with exceptional interpersonal skills.

Ø  Deliver outstanding administrative support on a consistent basis.

Ø  Adept in special event/project management, patient relations and tracking systems.

Ø  Proficient in advanced business software applications including MS Office Suite and Epic.

Ø  Certified in breath alcohol testing and trained in drug screening.

                                              Professional Experience                                         

Evanston Northwestern Healthcare, Glenview, IL                                                                          2006 - Present

Patient Access Associate - Neurology/Practice Secretary - OMEGA

       Recruited to perform multiple duties covering registering patients and coordinating with companies to schedule appointments.

       Operate multi-line switchboard.

       Deliver solid support for Physicians and Managers.

       Facilitate projects.

       Aid Nurses with medical records.

       Conduct patient drug screening, confirming appointments and recording expenditure reimbursements for Physicians.

       Organize Physician/Pharmaceutical Representative depositions/meetings.

       Utilize Epic to provide service for companies and patients.

 

Best Buy, Arlington Heights, IL                                                                                                       2005 - 2006

Customer Service Representative I

       Retained to determine and meet customer needs.

       Delivered positive shopping experience on a consistent basis.

       Gained expertise in cash management including cash handling, register operations and price checks.

       Provided highest quality support to Supervisors and Managers.

 

                                                Earlier Background                                              

Prior to 2005, served as Sales Associate, Loehmann s, Northbrook, IL, Head Teacher s Assistant, Sylvan Learning Center, Northbrook, IL, and Receptionist, Claremont Rehabilitation and Nursing Center, Buffalo Grove, IL. In these positions, built outstanding administration, patient assessment, scheduling, communications and customer relations

 

                                                          Education                                                       

DeVry University, Addison, IL                                             

Bachelor s Degree, Business Administration, Health Management Concentration