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yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000              (xxx-xxx-xxxx                                    abc@xyz.com

career objective                              

results-driven human resources specialist eager to contribute superior program design and management skills toward supporting a successful organization in optimizing financial and operational performance

profile                                                

ø  offer numerous years of progressive experience in business analysis, needs assessment, strategic improvement planning, resource optimization, and employee training

ø  identify and address corporate and division-specific goals, develop and implement performance metrics tools, re-engineer processes, and launch major initiatives

ø  depth of knowledge in instructional systems design and integration, human performance improvement, growth and development planning, and gap needs assessment techniques

ø  consistently achieve impressive performance gains and maximum return on investment while operating within budget and schedule requirements

ø  dynamic communication, presentation, and relationship-management skills

ø  strong technical proficiencies including peoplesoft human capital management (lms), orgplus, lotus notes, and ms word, excel, powerpoint, publisher, access, outlook, and project

professional experience                

circuit city stores, inc., richmond, va                                                                                                   2005 c present

senior instructional designer, leadership & organizational effectiveness

         in recognition of outstanding performance, steadily progressed within company  to attain position responsible for developing and implementing company-wide training plan for more than 40,000 associates

         work closely with hr managers, business leaders, cross-functional teams and external vendors to define business requirements for learning and talent management system, map internal advancement career paths, design diversity and inclusion trainings, and conduct staff development workshops

         provide executive-level support in creating board of directors talent review materials, coordinating executive-led leadership labs to address challenging business environment, and designing new corporate competency model

         author performance evaluation and talent calibration resource guides, assessment materials, and training curricula

instructional designer, merchandising transformation

         proficiently designed and served as training lead for multiple merchandising and financial planning applications using the addie model

         established innovative merchant school leaders as teachers program; recruited business leaders, administered train-the-trainer sessions, and provided ongoing coaching and feedback

         developed presentations, instructor/participant guides, learning activities, job aids, and other course materials; reviewed efficacy to improve content and application

         contributed to process improvements and standardization efforts

 

capital one financial services, richmond, va                                                                                        1993 c 2005

training specialist, corporate audit & security services

         successfully created and provided needs assessment and learning solutions for mitigating operational, regulatory, and tactical security risks; emphasized ethical behavior, fraud deterrence, and workplace violence prevention

         collaborated with specialized divisions and external partners to create technical instruction, regulatory compliance training, and travel security briefings; nominated for circle of excellence awards (2004)

         offered continuing professional education and maintained detailed records

training assistant, risk / collections

         effectively assisted in delivering training for risk department personnel; topics covered included standard operating procedures, technical issues, and negotiation skills

         monitored training calls, oversaw classes,  and partnered with quality assurance for follow-up

sales specialist / growth opportunities / america one sales specialist / collector / customer relations associate

education                                           

instructional designer / developer certification, langevin learning services                                         2003 c 2005

psychology studies, virginia commonwealth university                                                             1991 c 1994

 

~ professional affiliations ~

member, american society for training & development c richmond chapter

member, organizational development network

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