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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

~ six sigma green belt • quality control specialist • expert in policy / procedure development • cross-functional leader ~

 

solutions-focused leader eager to contribute proven branch operations management, quality assurance, financial administration, team building, and customer service talents toward maximizing a company s success.

 

profile

 

         dynamic leadership abilities; offer solid supervisory experience to include directing branch activities of a $15-million office with over 3,800 outstanding accounts and managing broad scope of financial and administrative support personnel.

         skillful at developing large-scale client databases instrumental in driving company growth while complying with critical regulatory standards, as well as generating positive public relations to create new fiscal business opportunities.

         empower associates to make decisions to reflect positively on corporate well-being and customer satisfaction, along with ensuring strict adherence to ecoa, tcpa, and respa guidelines at all times.

         recognized by hsbc with multiple outstanding and strong global corporate ratings receiving two out of top three possible rankings for excellence in job performance.

 

professional synopsis

 

beneficial finance (a division of hsbc), champaign, il / canandaigua, ny

senior quality assurance specialist / quality assurance specialist (roles held separately)                             2005 c present

 

         strategically steer business success by managing quality scores to include overseeing a top-performing customer service staff, leading site meetings, promptly handling consumer requests, and effectively resolving key challenges.

         demonstrate strong communication and interpersonal relations skills toward providing valuable staff mentoring activities which develop results-driven teams who meet and / or exceed set performance expectations.

         expertly organize, prepare, and present detailed summary reports for executive-level management review, along with assessing problematic areas and determining critical solutions to optimize overall business processes.

         support the comprehensive training of business and qac representatives in coordination with operations objectives.

         schedule and conduct periodic audits to include reviewing loans for compliance with all company policies and procedures.

 

branch manager / assistant branch manager / loan officer (roles held separately)                                              1997 c 2005

 

         drove business growth by managing all-inclusive daily operations of two high-volume financial services locations to include directing branch-wide profit / loss efforts (i.e. growth, credit quality, and expense control).

         contributed sharp analytical abilities instrumental in evaluating mis to identify key trends, problems, and opportunities, as well as develop resourceful action plans to attain critical corporate- and branch-wide goals.

         led all accurate cash handling and financial transaction activities to include completing the proper documentation of monetary values through consistent recordkeeping practices to achieve set branch credit quality targets.

         utilized knowledge of local market conditions, competitor operations, and additional business factors to maximize bottom-line profits, ensure continued industry-wide dominance, and guarantee quality customer service at all times.

         built profitable new relationships with financial consumers while maintaining existing clientele, along with promoting cross-sales opportunities to generate diverse revenue opportunities.

 

shoe sensation, decatur, il

district manager                                                                                                                                                                           1996 c 1997

 

         achieved advantageous sales among five district-wide stores by developing valuable customer relationships and creating an appealing store environment through the implementation of profit-focused interior merchandise displays.

         actively recruited and trained skilled management personnel to include leading the formulation of strategic business decisions based on analysis of regular sales summaries, as well as introducing new products to increase market share.

 

~ additional professional roles held prior to 1996 ~

 

education

 

bachelor of science in health administration (3.85 gpa)                                                                     university of louisville

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

~ six sigma green belt • quality control specialist • expert in policy / procedure development • cross-functional leader ~

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply proven branch operations management, quality assurance, financial administration, team building, and customer service talents toward maximizing your company s bottom line and ensuring continued marketplace dominance.  i can offer solid supervisory experience to include directing branch activities of a $15-million office with over 3,800 outstanding accounts and managing a broad scope of financial and administrative support personnel.  i also excel at identifying lucrative opportunities and defining targeted strategies for capturing new business accounts and achieving strong leveraging in highly competitive markets.

 

within my 12-year career with beneficial finance (a division of hsbc), i have demonstrated skill at developing large-scale client databases which are instrumental in driving company growth while concurrently complying with critical regulatory standards.  during this time, i have been recognized with multiple outstanding and strong global corporate ratings receiving two out of top three possible rankings for excellence in job performance.

 

you will find me to be a solutions-focused leader who empowers associates to make decisions to reflect positively on corporate well-being and customer satisfaction, as well as ensuring strict adherence to ecoa, tcpa, and respa guidelines at all times.   for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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