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shelby white              0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

~ career profile ~

 

offer over 10 years progressive experience in qa management and training roles within the manufacturing  and health/medical lab environments. ~ consistently achieve optimal utilization of quality assurance programs through process improvement planning, program coordination, problem resolution, and cultivation of strong business relationships. ~ utilize innovative work flow processes and database administration to enhance organizational success. ~ proficient in ms office. ~

 


  project management

  vendor/client relations

  quality assurance

  supervisory/leadership experience

  employee training & development

  documentation control


 

~ professional experience ~

 

arup laboratories, salt lake city, ut                                                                                                                2000-present
referral testing editor (2008-present)

review all manual requisitions and incorporate corrections prior to sending them to vendor laboratories.

administer daily work flow to drive sales as well as process billing for lab specimens.

conduct referral testing on client supplies and respond to inquiries in the quality assurance program to maximize response time.

manage heavy patient volume by processing telephone questions and entering results into internal database as well as editing requisitions.

ensure documentation accuracy by regularly assessing, tracking, and editing patient records and paperwork. 

 

client service problem resolution specialist (2000-2008)

successfully resolved client complaints by identifying viable solutions in a short time frame.

served as liaison for business development managers to address questions and issues regarding client complaints.

administered an internal qars system and entered all quality assurance issues for tracking purposes.

directed a team of 7 qa service representatives on daily activities to enhance productivity levels.

 

ballard/kimberly clark medical products, draper, ut                                                                                            1998-2000
manufacturing team lead (1998-2000)

led manufacturing personnel and conducted training sessions to maximize operational efficiency.

coordinated and organized internal calendars for training and employee schedules as well as work orders.

cultivated strong relationships with outside vendors by corresponding with members, preparing manuals and agendas.

prepared daily work orders and managed annual employee review sheets.

 

manufacturing machine operator (1996-1998)

operated an automated machine that made mouth swabs to maintain production for customer orders and uphold quality assurance and maintenance standards.

 

~ education ~

 

b.s. in business management and marketing c university of phoenix

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