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Yyyyyy x. yyyyyy
Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
Email: abc@xyz.com
Citizenship: United States
Social Security Number:
Veterans Preference: Yes
Vacancy Announcement:
Job Posting:
Summary of Qualifications
Offer more than 25 years of experience in mortgage/home equity loan originator and sales management roles with high profile companies. Has an established track record of driving business development while adhering to current federal and state regulatory guidelines for the industry. Ensure optimal customer service to acquire repeat and referred business. Possess excellent analysis, market research, team leadership, staff training, mortgage loan processing, and problem-solving abilities essential in achieving overall organizational objectives. Experienced with preparation of technical and sales documentation for review by management. Highly adaptable and performs well within high pressure and fast-paced team environments. Consistently resolve outstanding customer issues to streamline pipeline development by identifying financial product to suit their individual needs. Collaborate regularly with management to discuss sales and training initiatives.
Professional Experience
COMMERCIAL SAVVY LENDING; 06/2006-Present
Street Address, City, State Zip
Supervisor: May Contact C Name, Title, Phone
Hours: 40 Per Week
Salary Per Year:
Owner
Spearhead business development by researching and developing a successful curriculum for loan officers. Devise innovative instructor-led and blended computer based course curriculums for training staff on current market trends and sales methodologies. Created and implemented practice tests for a comprehensive knowledge base. Facilitated government audits by reviewing forms and financial information to ensure data accuracy.
AEROTEK (BANK OF AMERICA); 07/2009-Present
Street Address, City, State Zip
Supervisor: May Contact C Name, Title, Phone
Hours: 40 Per Week
Salary Per Year:
Home Service Specialist II
Proficiently applied loan acquisition expertise toward building a pipeline of more than 80% of loan closures monthly. Utilize DU (define) in collaboration with a Junior Underwriter to properly underwrite loans with sign off privileges. Determine if loans are made within regulatory guidelines. Advise borrowers and vendors to locate loan products meeting their needs and ensure a high percentage of closings. Resolve outstanding loan and file issues by identifying solutions and implementing a corrective course of action. Conduct training and mentoring of junior processors to ensure optimal productivity. Work with proprietary software applications to implement a paperless system.
Page 1 of 4
Yyyyyy x. yyyyyy Job Posting: Title
Social Security Number: page 2 of 4
MEDCO; 08/2008-07/2009
Street Address, City, State Zip
Supervisor: May Contact C Name, Title, Phone
Hours: 40 Per Week
Salary Per Year:
Customer Service Representative
Provide superior customer service to drive business development in a call center environment. Assist members to resolve any account issues and process prescription refills by answering a high volume of calls daily. Achieved proficiency in Magic and ICARE applications used in the pharmaceutical industry, as well as Windows-based applications.
DISNEY; 12/2007-10/2008
Street Address, City, State Zip
Supervisor: May Contact C Name, Title, Phone
Hours: 40 Per Week
Salary Per Year:
DRC Phone Agent
Consult with potential clients to identify optimal solutions based on their needs and overcome common obstacles in the sales process. Successfully maintained hyper-quality scores for providing outstanding customer service. Ensured adherence to Disney standards of operations in customer service and communications initiatives. Recipient of Top 15% Disney sales award for the 2nd quarter.
WELLS FARGO; 03/2007-09/2007
Street Address, City, State Zip
Supervisor: May Contact C Name, Title, Phone
Hours: 40 Per Week
Salary Per Year:
Home Mortgage Consultant
Build mortgage loan business by selling mortgage and home equity products catered to individual customers, following through to closing. Conduct educational sessions with first-time homebuyers on processes for Down Payment Assistant Programs for their county of residence. Develop new sales ideas for a target audience of realtors and builders to help them launch their businesses. Perform training sessions to instruct realtors on various products and programs. Oversee recruiting initiatives to maintain a realtor base for referral sources.
PINNACLE FINANCIAL; 06/2006-03/2007
Street Address, City, State Zip
Supervisor: May Contact C Name, Title, Phone
Hours: 40 Per Week
Salary Per Year:
Loan Officer
Proactively sell mortgages and home equity products in a call center environment to increase business development for the company. Perform market research to identify potential customers and prospect residential mortgages for purchases or refinance. Recruit and maintain a large realtor base to provide referrals. Trained and updated realtors on industry products and programs.
Yyyyyy x. yyyyyy Job Posting: Title
Social Security Number: page 3 of 4
JP MORGAN CHASE; 07/2002-06/2006
Street Address, City, State Zip
Supervisor: May Contact C Name, Title, Phone
Hours: 40 Per Week
Salary Per Year:
Senior Loan Processor-Call Center & Retail/Loan Officer Assistant
Developed a pipeline consisting of 150 loan closings monthly with an average of 50% a month for processing retail loans. Achieved recognition as #3 company-wide for closing or funding loans in 2003. Acquired excellent customer satisfaction scores by resolving outstanding issues and ensuring individualized service. Served as loan officer assistant to the #1 loan officer in Tampa.
MANHATTAN MORTGAGE CORPORATION; 01/2002-07/2002
Street Address, City, State Zip
Supervisor: May Contact C Name, Title, Phone
Hours: 40 Per Week
Salary Per Year:
Loan Processor
Collaborate directly with lenders, title agents, borrowers, appraisers, and builders to acquire loan closings. Perform market research to identify potential customers and prospect residential mortgages for purchases or refinance. Recruit and maintain a large realtor base to provide referrals. Trained and updated realtors on industry products and programs.
SABRE, INC; 08/1995-12/2001
Street Address, City, State Zip
Supervisor: May Contact C Name, Title, Phone
Hours: 40 Per Week
Salary Per Year:
Senior Business Specialist (Trainer)
Led development and implementation of training programs for office staff, owners, and CPAs on ADP software. Co-authored ADS new hire curriculum, taught ADS payroll application to a new hire class, served as consultant with systems management to improve employee productivity, and wrote customized documentation for site needs. Provided technical support on accounting software. Authored documentation and completed paperwork for any plan changes to ensure optimal quality assurance. Partnered with management of various departments to resolve any technical issues and provide software installs. Met with management to discuss training or software implementation concerns as needed.
NAME OF COMPANY; 1983-1985
Street Address, City, State Zip
Supervisor: May Contact C Name, Title, Phone
Hours: 40 Per Week
Salary Per Year:
Administrative Director
Managed up to 24 employees to oversee all administrative functions including human resources, payroll, accounts receivable, accounting, and implementing a new computer system. **NOTE: You will want to list the companies you worked for during these years and provide all the information highlighted in yellow for a federal resume. A section of general titles and duties for a span of 12 years is not accepted in federal resume format.
Yyyyyy x. yyyyyy Job Posting: Title
Social Security Number: page 4 of 4
Technical Proficiencies
Siebel, Caylx, PACS, HP 3000, Ivault, Lotus Notes, Internet, Sabre, ADS, TravelBase, Diversity Training, Accounting, Advanced Cost Management, Excel, Word, PowerPoint, Windows 95/98, ME, and MS FrontPage.
Education
Broward Community College C City, State
Degree:
Major:
Graduated:
GPA:
Credit Hours Earned
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