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rohni nair                                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

objective

productive team player eager to contribute dynamic coordination, operations, customer service, administration, leadership and communications skills in a hospitality management role actively supporting a progressive organization in maximizing performance.

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career profile

ø  over seven years of experience in highly-competitive hospitality sector.

ø  bachelor s degree in ____________.

ø  record of progression to assignments of increasing authority and responsibility.

ø  demonstrated competence in customer support and service.

ø  exceptional communications and customer relations abilities.

ø  adept in team recruitment, leadership, supervision and unit communications.

ø  consistently meet/exceed revenue objectives.

ø  oversee credit, scheduling, inventory and issue resolution.

ø  knowledgeable in administrative procedures and policy implementation.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.

ø  well-organized multi-tasker with exceptional interpersonal skills.

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technology skills

microsoft office suite

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professional experience

the cheesecake factory, city, state                                                                                          2002 - present

front desk hostess, year - present

         promoted to key position greeting and seating customers.

         designated trainer (dt) and charged with orienting new front desk staff with company procedure.

         service client requests to achieve customer satisfaction.

 

server, year - year

         responsible for taking food and drink orders.

         designated trainer (dt) charged with orienting new servers with company procedure.

         ensured customer satisfaction on daily basis.

 

baker/cashier, 2002 - year

         performed receipt and disbursement of cash, checks and credit cards.

         designated trainer (dt) responsible for orienting new bakery and cashier staff.

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education

fairleigh dickinson university, city, state

bachelor of science, major, 2008

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