yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
highly-organized professional with exceptional administrative, leadership, and customer service expertise. demonstrated supervisory skills with proven talents in team-building, training, and motivating staff to achieve excellent levels of productivity. outstanding blend of analytical, technical, prioritization, communication, and interpersonal skills. equally proficient in autonomous and team-driven work settings. adept at planning, coordinating and facilitating successful events and meetings.
noaa, university corporation for atmospheric research, silver spring, md, 2007 to present
ohhi (oceans and human health initiative) program analyst
skillfully provide efficient administrative support to director by managing business correspondence, preparing spreadsheets and reports, answering incoming calls, and handling highly confidential materials for staff meetings, conferences, and presentations.
apply dynamic multi-tasking strengths to coordinate air and ground travel, prepare expense reports and travel receipts, process incoming/outgoing mail and faxes, and administer databases.
diligently track grant progress reports via gol system and follow up with grantees and technical monitors as necessary to meet deadlines and ensure adherence to specific criteria.
wyeth pharmaceuticals information services/is support client services, malvern, pa, 2003 to 2007
it project manager/team lead
as primary point of contact for escalated service requests, ensure swift resolution by prioritizing and assigning tasks to analysts, and monitoring src database to effectively address client needs.
contributed to development of new hire project plan and production of monthly client services training calendar.
enhanced client service activities by standardizing training program through development of service request center training module.
championed increase in customer service satisfaction rate from 75% to 93%.
tasked with coordinating local new hire service requests for initial desktop and/or telecommunications set-up.
express shops at chestnut hill, philadelphia, pa, 2002 to 2003
- managed store producing $1m+ in annual sales with accountability for opening and closing, daily account reconciliation, and establishing exceptional customer relations.
- directed, supervised and motivated staff of 10+, exhibiting outstanding motivational attributes to elevate employee morale and reverse performance of under-performing teams.
education & professional development
a.s. degree in liberal arts, concentration in business administration
montgomery county community college, blue bell, pa, 2004
- dean s list, 2003 and 2004
member, american society for training and development (astd)
computer / technical skills
microsoft windows 95/98/2000/xp; dos; tcp/ip; microsoft office suite (word, excel, access, outlook, publisher, powerpoint); corel wordperfect; firefox; groupwise
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