Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Service / Sales Manager

 

Offering progressive sales and customer service management experience in the automotive industry, with consistent results in achieving organizational objectives. Talent for defining and resolving issues to avoid unnecessary cost expenditures. Effectively establish and manage key relationships with decision makers, customers, vendors and strategic partners. Dynamic communication, presentation, relationship building and problem-solving abilities. Highly versatile; quickly master new roles, responsibilities, technologies, and environments. Demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

Customer Service Sales & Marketing Team Leadership Profit & Loss

Financial Analysis Automotive Business Operations Strategic Planning Process Improvement

Negotiations Research & Planning Resource Allocation/Administration

 

  Successfully boosted monthly sales by $50K through the implementation of targeted customer service strategies.

  Maximized sales by collaboratively working with Marketing Department to design contract terms and advertising improvements.

  Identified and targeted a client base for automotive restoration, leading to 20% annual sales growth and increased market share.

  Strategically negotiated and priced vendor and outside service contracts to maintain competitive leveraging, drive revenue growth and optimize bottom-line profitability.

 

Woodlands Carcare and Collision, The Woodlands, TX                                                   2009-Present
Service Manager/Sales Manager

  Contribute dynamic communication and interpersonal relation skills toward assisting customers on automotive repairs on a daily basis, with strong focus on ensuring customer satisfaction.

  Innovatively design, develop and implement targeted marketing strategies to boost monthly sales quotas.

  Actively support senior management in critical decision-making and business planning initiatives by efficiently compiling and producing detailed weekly and monthly accounting reports.

 

American Financial Automotive Warranty Services, The Woodlands, TX                           2007-2008
Claims Manager/Adjuster

  Exhibited solid leadership qualities toward managing claims adjusters daily calls and customer service.

  Proficiently handled contract provisions and extended automotive warranty service contracts, demonstrating organizational skills and strong attention to detail.

  Liaised effectively between customers and repair facilities for mechanical repairs, further illustrating exceptional communication abilities.

 

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Career Background continued

 

 

 

Slaters Autoworks Inc., Humble, TX                                                                                2000-2007
Sales & Service Technician

  Applied broad-range skills in sales, customer service, fabrication and welding toward supporting an automotive restoration company.

  Contributed dynamic information gathering, needs assessment and analytical skills toward effectively and promptly responding to client issues for timely resolution and enhanced satisfaction with company's delivery of customer service.

  Diplomatically resolved customer conflicts and issues to ensure exceptional customer satisfaction.

 

Systems Net Inc., Houston, TX                                                                                     1995-2000

Project Manager

  Consistently achieved all project milestones and completion dates and captured 5% sales growth while controlling costs by leading all aspects of million dollar network implementation projects, including design, development, testing and deployment.

  Managed, motivated and trained 30+ employees, playing an instrumental role in the development of top performing team members.

  Planned and coordinated schedules while maximizing use of resources and minimizing costs.

  Cost-effectively allocated, administered and controlled budgets.

  Promoted reliability and efficiency by tracking and monitoring network performance and implementing IT tools and development systems.

  Automated information flows and streamlined operations throughout customer facilities by migrating outdated communication systems with state-of-the-art network systems.

Bachelors in Business Administration, Management Minor - Sam Houston State University, Huntsville, TX

Microsoft Certified Systems Engineer - Kingwood College, Kingwood, TX