solutions-driven, client-focused team player eager to contribute proven call center operations, supervisory, administrative support, and customer relations talents toward maximizing a company s productivity.

 

profile

 

ø  demonstrate sharp decision-making skills, problem-solving abilities, interpersonal relations talents, and written / verbal communication proficiencies in support of diverse business initiatives.

ø  possess dynamic consultation and presentation techniques vital to optimizing operations performance; effectively interface with all corporate representatives through to executive level.

ø  adept at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

ø  knowledgeable with accounts receivable / payable processes.

ø  recognized as most valuable service representative for at&t in 2007, and improved team results by 31% through optimal one-on-one peer coaching and professional training / development support.

 

~ education and technical proficiencies ~

 

medical billing / coding program (in progress)                                                         sanford-brown institute

 

microsoft windows me / nt / 2000 • microsoft office professional (word, excel, powerpoint, outlook)

microsoft publisher • lotus notes • sap • peoplesoft • quickbooks • equifax systems • as / 400

 

~ skillful in 10-key • types 55 wpm ~

 

professional synopsis

 

 

ø  strategically steer customer service success by utilizing exceptional interpersonal relations talents to promptly handle client requests and resolve business challenges within a fast-paced call center, including handling up to 60 inbound telephone calls per day.

ø  contribute solid negotiation skills instrumental in cost-effectively preparing order requests for new / existing customers regarding essential telecommunications installations, removals, or service changes.

ø  demonstrate strong organizational proficiencies toward documenting comprehensive details of consumer transactions to ensure accurate and efficient follow-up in compliance with fcc requirements.

ø  maximize operational revenue by proactively cross-selling products and services, upgrading customers when applicable, and creating new sales opportunities for continued business success.

ø  create and implement best practice methodologies and continuous improvement programs to achieve an enhanced one-call resolution approach.

ø  successfully direct wide-ranging sales / service employee tasks in management absence.

 

 

ø  optimized administrative efficiency by courteously managing telephone inquiries within a high-volume 25-line switchboard system instrumental in ensuring seamless organizational processes at all times.

ø  drafted, organized, and distributed confidential business correspondence, as well as demonstrated sharp financial abilities by processing accounting invoices per strict company policies.

ø  resourcefully maintained employee records and provided file updates as necessary, including effectively scheduling personnel training sessions and new hire screenings to support human resources efforts.

 

 

ø  proficiently counseled customers regarding various repayment options based on strict company policies / procedures, along with demonstrating strong communication techniques to actively assist in streamlining overall collections efforts and ensuring set financial arrangements were consistently upheld.

ø  facilitated the successful negotiation and payment of past due credit card accounts among a broad-based clientele, as well as maintaining extensive knowledge of up-to-date industry-wide rules / regulations to include diverse consumer credit / collections processes.