yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                      james@tantsits.com

objective

proficient it professional eager to contribute advanced technology, service desk, desktop support, project management and business operations expertise in a challenging it administrator assignment.

 

career profile

ø  over 13 years of intensive it and administrative experience.

ø  pc certified technician.

ø  microsoft certified systems engineer (mcse), itil certified and lean six sigma yellow belt.

ø  serve on-site for key accounts including major healthcare, pharmaceutical and financial service organizations.

ø  knowledgeable in systems analysis, testing, quality assurance and application implementation.

ø  effectively direct 70+ desktop support technicians.

ø  well-versed in application and asset migration, customer technical support and escalation.

ø  strong abilities in software troubleshooting and correction.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

professional certifications

microsoft certified systems engineer (mcse)

itil foundation certified

lean six sigma yellow belt certification

technology skills

ms office suite, cisco vpn, at&t dialer, lotus notes, adobe acrobat, hp, compaq, dell and toshiba servers, laptops and desktops, san 4.0, lan/wan, smtp, vpn, isdn, dhcp, tcp/ip, wins, dns, dsl.

professional experience

siemens business systems                                                                                                        1998 - present

service manager

       oversee management of strategic and daily operations as well as staff supervision.

       assigned to such critical accounts as roche pharmaceutical, memorial sloan kettering hospital and morgan stanley to provide project management and desktop support.

       hire, train and schedule over 70 technical support staff members.

       coordinate with clients and team to determine and resolve problems.

       manage customer escalation, trouble-ticket system and customer service.

       direct account tracking, management reporting and site-wide service.

       oversee multiple technology projects such as more than 5000 pc migrations over 7-8 separate projects.

       implement new procedures to increase productivity by more than 30%.

other experience

prior to 1998, employed by network system professionals in capacity of field technician troubleshooting and repairing customized hardware, coordinating with clients to determine requirements, monitoring account activity and negotiating with vendors.

education

microsoft

microsoft certified systems engineer course, windows 2000

 

metropolitan technical institute

certificate, computer technology