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Yyyyyy x. yyyyyy

9300 Shetland Road ª Xxxxxx, XXXXXX xxxxxx ª xxx-xxx-xxxx ª


Award winning, results driven Business Development and Sales Leader with a proven track record of leading profitability and revenue growth through an exceptional ability to build solid client relationships.  Highly adept at identifying and uncovering client needs, lending and finance management strategies, networking and staff development.  Eager to integrate superior communication, client management and proactive sales strengths toward supporting the bottom line objectives of a progressive organization.


Core Competencies and Key Skills________________________________________________________________________


Bilingual/Spanish and English

Outstanding Sales Award/2007/08/09

Rank #1 in Sales in Xxxxxx Division

Consistent 98% Customer Satisfaction

Manage, Delegate, and Motivate

Trusted with Unquestionable Integrity

Educate Clients on Product Offerings

Create and Execute Business Plans

Cultivate Lucrative Customer Relationships

Financial Sector Expertise

Excellent Communication/Presentation Skills

Perform Needs Analysis/Consultative Selling


Professional History


TCF BANK, Wayzata XXXXXX - Branch Lending Manager/Minneapolis                                            2002 to Present

   Maintain complete accountability for a lending portfolio of over $70MM; drive customer relationship management initiatives to secure the sales of first mortgage, home equity, unsecured/secured products.

   Integral team member in leading the development and implementation of cutting edge sales and marketing strategies designed to increase market share, capture new business and drive consumer awareness.

   Prospect for new business, set appointments and deliver compelling customer presentations; perform in-depth needs analysis to determine customer needs and analyze credit worthiness to make appropriate product recommendations.

   Maintain oversight of loan cycle; underwriting, approval and deal structuring, communicate progress to clients, answer questions and deliver superior customer service.

   Hire and assemble a high performance team of lenders, deliver ongoing training and mentoring to maximize revenue results; perform gap analysis to identify additional training needs and create a culture of customer service and sales excellence.

   Leverage superior knowledge of all regulations including, Respa, Truth In Lending, Patriot Act, OFAC, HMDA, ECOA, HERA, and Community Reinvestment Act to ensure compliance and loan integrity.

   Member of the American Bankers Association and currently pursuing a Finance Diploma with concentration in consumer and commercial lending.


AMERICAN INCOME LIFE, Minneapolis XXXXXX - Sales Manager                                                 2001 to 2002

   Received Outstanding Sales Award for delivering exceptional results in selling insurance products to local union members.

   Trained, developed and mentored sales teams in advanced sales techniques, customer relationship building skills and closing strategies; increased staff retention and instituted formalized training.

   Processed and underwrote insurance applications, created weekly financial and status reports.




College of Saint Benedict, Saint Joseph, XXXXXX - Bachelor of Arts, Business Management

Concentration in Communication, Marketing, HR and Operations Management

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