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Yyyyyy x. yyyyyy
~ International CV ~
Contact Information
Capital Hotel C Abu Dhabi 73737
+971559218156
abc@xyz.com
Career Objective
Highly experienced and extensively Trained/Credentialed Flight Attendant eager to apply successful background toward continuing to contribute to the effective operations of Ethihad Airways as
Food & Beverage Manager
Profile
Ø Offer several years background as a Flight Attendant, most recently joining the Ethihad Airways, consistently demonstrating a genuine passion for first-class, quality service, food and wine.
Ø Extensive training and experience in all aspects of Flight Services including food and beverage/alcohol presentation and duty-free bar and meal sales and service.
Ø Dynamic communication, interpersonal relation, presentation, customer care and service skills; able to build proactive relationships with broad populations.
Ø Solutions-focused problem solver adept in troubleshooting and diplomatically resolving passenger/guest issues.
Ø Exceptional organization, prioritization, time management, and multitasking abilities.
Ø Sound decision making skills and able to effectively respond to emergency situations.
Ø Detail-oriented and committed to quality.
Ø Present a highly professional image and represent employer in a positive, friendly manner.
Ø Comprehensive knowledge of dangerous goods and emergency procedures as well as industry standards.
Ø Experienced in caring for unaccompanied minors and passengers with specific needs.
Ø Thoroughly enjoy travel, meeting new people and experiencing new cultures.
Ø Team player who works well with all levels of staff.
Ø In addition to several years in airline industry, offer 10 years experience as a Postal Delivery Officer and further experience as a Receptionist, illustrating a talent for thriving in customer-focused, service-oriented environments.
~ Key Achievements ~
Ø Star Trainee Award, Ethihad Airways in recognition of superior performance as graduate of 7-week intensive training program
Ø Served as Sole Flight Attendant in charge of as many as 36 passengers with Regional Express, Sydney
Page 1 of 3
Yyyyyy x. yyyyyy Page 2 of 3
Education & Professional
Development
Ethihad Airways - Abu Dhabi; 7 week Training Program 2008
Certifications: Aviation Health, General Safety, Safety and Emergency Procedures,
Security, Dangerous Goods, Service
Aircraft Certification: Boeing 777-400, A330-200, A340-300 and A340-500
Regional Express - Sydney, Australia 2005-2007
Airline Training: Emergency Procedures, Policy Procedures, Dangerous Goods,
Customer Care & Service, Conflict Resolution, Effective Communication,
Food Presentation and Service, Personal Grooming, Time Management,
Effective Service of Alcohol, Caring for Unaccompanied Minors,
Passengers with Specific Needs
Aviation Medicine & First Aid Training, Corcoran Aviation Safety 2007
Statement of Attendance, Australian Red Cross, Sydney 2005/2006
First Attack Fire Fighting, NSW Fire Brigade 2005
Responsible Service of Alcohol (RSA), Hostec Training 2005
Statement of Attainment, Advanced Resuscitation, St. Johns Ambulance 2004
Advanced Senior First Aid, Vital First Aid Training Services 2004
Certificate, Word Processing/Office Skills, Northern Beaches College of TAFE 1994
School Certificate, Stella Maris College, Sydney 1993
Airline Experience
March 2008-Present
Flight Attendant, Ethihad Airways, Abu Dhabi
Ensure safety and quality care of guests, with responsibility for providing superior duty-free bar and meal sales/service, managing galley operations, responding to and addressing inquiries, troubleshooting problems, and facilitating security initiatives
Proficiently manage First Class and Business Class flight services, consistently demonstrating a professional appearance and demeanor.
Actively collaborate as team member in delivering first-rate service to multi-culture guests.
October 2005-March 2008
Flight Attendant, Regional Express, Sydney
Employed with Australia s largest regional airline, employing over 600 personnel and operating with a fleet of over 35 Saab 340 aircraft servicing regional NSW, Tasmania, Victoria and South Australia.
Personally managed safety and servicing of as many as 36 passengers as Sole Flight Attendant; guests included elderly and unaccompanied minors.
Consistently ensured serviceability of cabin safety equipment as well as guest and crew security; promptly responded to all situations.
Continually updated skills and knowledge through ongoing training/development.
Yyyyyy x. yyyyyy Page 3 of 3
Additional Experience
February 1995-October 2005
Postal Delivery Officer, Australia Post, French s Forest and Northern Beaches Branches, Sydney
Demonstrated dynamic planning, organization and time management skills in proficiently sorting and delivering mail to meet stringent deadlines.
Promoted a positive image and provided superior service in liaising with and assisting the public.
March 1994-December 1994
Receptionist, Richardson & Wrench R.E., Dee Why Branch, Sydney
Managed administrative functions for Australian-wide real estate agency employing up 6 six staff, with responsibilities ranging from clerical activities to front-of-house operations; facilitated a customer-focused, service-oriented environment.
Actively collaborated with senior staff in property management.
Personal Interests
Ø Enjoy all water sports, physical fitness, reading, music and live concerts, dancing, dining out, socialising, travel, meeting new people and experiencing new cultures,
Ø Advocate in environmental and animal welfare issues
Ø Active in beach and road running; have participated in both the 9Klm Soft Sand Classic and 14 Klm City-to Surf for 3 years
References
Professional
Dawn Tepuni Phillip Williamson
Check & Training Flight Attendant Team Leader
Regional Express Australia Post
Sydney Sydney
Mob: 0411 713 474 Ph: (02) 9941 3529
Personal
Stuart Smith
State Manager
Nachi Australia
Sydney
Ph: (02) 9898 1511
Yyyyyy x. yyyyyy
Contact Information
Capital Hotel C Abu Dhabi 73737
+971559218156
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am extremely interested in continuing to build a successful career with Ethihad Airways in a Food and Beverage Manager capacity. To acquaint you with my qualifications, I am submitting my CV for review. In advance, thank you for your consideration.
As demonstrated in the accompanying CV, I joined Ethihad Airways as a Flight Attendant/Crew Member in March of this year. I recently completed the company s intensive 7-week training program, graduating with a Star Trainee Award. Prior to this, I was a Flight Attendant with Regional Airways, Sydney from 2007-2008, gaining comprehensive experience in all aspects of flight services, safety and passenger care as Sole Flight Attendant in charge of as many as 36 guests. This background includes comprehensive training and experience in food and beverage service/presentation and duty-free bar and meal sales/service. To complement this, I offer over 10 years additional experience in customer-focused, service-oriented professional environments as a Postal Delivery Officer and Receptionist. I am a personable professional committed to providing quality services, possess dynamic organization, prioritization and time management skills and am a proactive communicator who builds effective client relations. I also offer extensive, ongoing professional training and certifications in the airline industry, as detailed in my CV.
As Food and Beverage Manager, you will continue to find me a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset in this position, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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