career objective                              

results-driven business operations specialist eager to contribute strong managerial, communication, and problem-solving skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  more than five years of business operations analysis experience, with expertise in sales and account management

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  proactively monitor industry trends and developments to identify opportunities to penetrate and expand highly competitive markets

ø  work closely with interdisciplinary specialists to identify and address project-specific needs, define requirements, negotiate project scope, determine pricing, and provide progress reports throughout entire process to ensure alignment with business and technical objectives

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  sharp technical proficiencies including siebel, peachtree, microsoft project, and ms office (word, excel, powerpoint, access, outlook)

 

~ key achievements ~

• increased corporate revenues by 25% by expertly completing a key sales project worth $15m
• contributed to continuous process improvement initiatives focusing on global sales operations and high-margin client retention

professional experience                

niksun, inc., insert city, nj                                                                                                         1/05 c present

business operations analyst

• successfully manage enterprise-level accounts; identify unique business needs, develop solutions, and partner with sales teams to implement strategic sales plans
• provide analytical support throughout the sales process; play an integral role in pricing negotiations, performance reporting, and management
• collaborate with software development and product management teams on determining pricing strategies for new products; continually analyze pricing throughout product lifecycle to maximize sales performance
• prepare and adjust detailed business forecasts as well as operational and financial models in line with performance metrics

 

~ additional experience ~

ams industries, insert city, india                                                                                                        1/02 c 6/03

intern                                                                                                       

• performed a broad scope of accounting and financial management duties, including monthly financial reporting, budget analysis, managing a/r, and producing financial statements
• assisted with bookkeeping, general ledger, and journal entries for new division within company

education                                           

university of cincinnati, cincinnati, oh                                                                                                        2004

master of science in accounting c 3.5 gpa

 

s.d. college, punjab university, barnala, india                                                                                            2002   

bachelor of commerce in accounting, first division with honors c 3.7 gpa