Results-driven Manager eager to contribute expertise in driving operations, business development, P&L, and team building initiatives toward actively collaborating with a progressive organization in maximizing bottom-line performance.

 

 

Supervisory experience includes prior background in coordinating, directing and evaluating operations and activities related to customer support, technology, maintenance, transportation, logistics, and administrative management.  Adept at managing budgets, leveraging available resources, and advancing educational and training directives through innovative programs, projects, and initiatives.  Reputation for integrity, problem solving abilities, strategic thinking capabilities and decisiveness. Proficiency in team-building, personnel training, and launching measurable process improvements. Excellent blend of planning, interpersonal, communication and organizational skills. Considerable strengths in contract administration and compliance, assigning and scheduling workload, and establishing policies and procedures.

Key Achievements:

 

         Recognized and awarded for spearheading new telephone system integration throughout Dell.

         Ranked as top-performing Manager among group of 50 based on exceptional talents in team building and engagement, and earned status as Champion Manager .

         Prepared holiday coverage plan to save $25K+ in operating expenses per holiday.

         Successfully developed and led a high-performance 14-member team supporting both Oklahoma and Texas operations, garnering recognition by senior manager for enhancing the customer experience by 4%.

         Slashed excess equipment costs by $100K annually and maintenance workload by 10% via lean manufacturing strategies. 

         Elevated employee productivity and attendance by 20% through proactive management approach, motivational attributes, and a focus on team cohesiveness.

         Selected to serve as liaison to White House Staff and U.S. Secret Service during military career.

         Consistently rated in top 1% of 35 officers on annual performance reviews.

         Devised training plan which strengthened deployment and redeployment operations by 30%.

         As Executive Officer of 82^nd Airborne Division, increased readiness and training by 25%.

 

 

Dell, Round Rock/Austin, Texas, 2005 to Present

Technical Support Manager II           (2006 to Present)

         Direct customer support functions, closely supervising, motivating and monitoring representatives in swiftly responding to inquiries to ensure and maximize quality and satisfaction levels.

         Streamline and expedite support activities by standardizing responses to common questions and problems. 

 

Continued ►

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

Professional Experience continued

 

         Apply dynamic leadership proficiencies toward developing, training, coaching and evaluating personnel, focusing on goal setting and attainment, continuous learning, and product knowledge.

         Partner with management in formulating strategic plans, initiatives, and direction.

         Appointed Operations Manager for Enterprise Support Services, and handpicked by senior management as emergency contact based on calm demeanor, problem solving capabilities, and proven ability to handle stressful situations.

         Oversee training, development, scheduling, and performance management for 192 technicians.

 

Operations Manager         (2005 to 2006)

         Directed highly productive team in successfully and continually expediting order flow and regional cycle time, vital to driving business growth and controlling costs. 

• Chosen to serve as Back to Basics facilitator representing Vice President of Texas Operations.
• Rated as Champion Manager and earned accolades from Human Resources department for efficiently delivering compliance training to 200 associates.
• Enforced staff adherence to safety rules, requirements and procedures to result in zero incidents.

 

United States Army, 1998 to 2005

Officer

• Spearheaded training, logistics, transportation, and combat readiness for units consisting of between 800 and 1,500 soldiers.

         Expertly administered $2.5M budget resulting in perfect audit, and led efforts for $900K worth of un-financed requirements being funded.

         Recognized by Inspector General for achieving 100% score on Command Inspection.

 

 

Human Resource Management Certification, University of Texas, Austin, TX, 2006

 

Master of Arts, Business Management, Webster University, St. Louis, MO, 2003

 

Bachelor of Science, Business Management (Minor in Systems Engineering), United States Military Academy, West Point, NY, 1998

 

 

Dell Circle Of Excellence Award C Cross-Functional Leadership

 

Dell Silver Star Award C Direct Impact on Customer Experience  

 

Meritorious Service Medal C Outstanding Leadership

 

U.S. Army Career Course Commandant s List C Outstanding Leadership and Technical Abilities

 

U.S. Army Senior Parachutist s Badge

 

U.S. Army Master Fitness Trainer

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you exceptional academic credentials, outstanding expertise in education administration and department management, and well-honed abilities in developing and directing programs, supervising personnel, and optimizing productivity. To complement these qualifications, I offer solid prioritization, critical thinking, organizational, and relationship-building skills.  

 

As a proactive contributor to your organization, you will find me to be a driven professional committed to supporting you in achieving your objectives through polished technical acumen, proven leadership talents, and excellent initiative. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.  

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy