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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

career objective                              

mba candidate eager to contribute superior communication, organizational, and business administration skills toward actively supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer 8 years of progressive financial management experience as well as strong academic background in business administration; gained valuable professional experience concurrent with educational pursuits

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  strategically plan and coordinate workflow for optimal coverage while containing labor costs; recruit, train, and lead top-performing support teams

ø  depth of knowledge in credit and collections procedures; ensure compliance with all government laws and regulations as well as corporate policies

ø  dynamic communication, presentation, negotiation, and relationship management skills; superior time management and organizational abilities

ø  sharp technical proficiencies, including ms office (word, excel, powerpoint, outlook), hogan/as-400, and svp

 

~ key achievements ~

  • successfully maintained conn s appliances overall collections write-off rate at under 4% for a year through effective account management
  • overhauled conn s appliances fraud and return check department acceptance policies and established new procedures to efficiently identify fraudulent in-store, e-commerce, and credit transactions
  • actively tracked day-to-day credit approvals and performed regular quality assurance checks to achieve significantly low commercial builder delinquency and write-off rates for conn s appliances
  • achieved quarterly goal and superior levels of customer satisfaction as a personal banker with wells fargo

education                                           

university of phoenix

master of business administration, project management concentration                      degree to be conferred april 2010

bachelor of science in business administration                                                                                  2008

 

~ professional development ~

project management certification program, boston university corporate education center (2009 c present) ~

human relations, dale carnegie training (2006) ~ how to get people to pay, mcneese university (2004) ~

leadership fundamentals, dale carnegie training (2004)

professional experience                

credit manager, conn s appliances inc., beaumont, tx                                                                          7/07 c present

         perform a broad range of duties including financial administration, risk management, client relations, and human resources functions

         recruit, hire, train, and manage highly productive team of collections agents responsible for mitigating corporate loss; deliver employee reviews and work closely with staff to continually improve performance

         proactively monitor stores to identify fraudulent transactions and potential risk, contact commercial customers regarding past due invoices, collect on delinquent accounts, and prepare files for legal action as necessary

         develop and manage collections and credit programs in line with business needs; collaborate with vp of collections on special projects

 

personal banker, wells fargo bank, na., beaumont, tx                                                                        1/07 c 7/07

         provided exceptional customer service for existing and prospective clients; recommended and enrolled customers in customized banking programs

         delivered knowledgeable assistance regarding account transactions, processed loan applications, conducted loan closings, and participated in end-of-day closing procedures

 

credit manager, conn s appliances inc., beaumont, tx                                                                          2/02 c 1/07

         successfully reduced credit portfolio delinquency while managing front-end collection teams in all aspects of daily activity

         trained staff, monitored attendance and pto, prepared employee reviews, and assisted with escalated customer issues

         generated detailed target statistics and team reports instrumental to senior management in assessing business performance

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