Results-driven Executive eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at proactively identifying potential challenges and providing creative solutions.

 

 Project Oversight • Workflow Management • Concept Development • Customer Service Retention

Troubleshooting • Situational Analysis • Timeline Adherence • Efficiency Best Practices

Process Benchmarking • Viability and Longevity Planning • Research & Analysis

Crisis Management • High Level Documentation

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

         Possess strong organizational and analytical skills and highly adaptable in quickly changing technical environments.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable in numerous facets of business operations thus aiding in bottom line revenue increases.

         Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

         Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

 

 

         Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.

         Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues to relevant parties.

         Regularly schedule reviews and tracks progress of particular projects.

         Possess an extensive knowledge of fiduciary practices, insurance policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis. 

         Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 

 

 

 

 

 

 

 

         Introduced several key initiatives that enhanced existing operational processes; realized a productivity increase by an average of 26% for clientele.

         Upgraded computer systems and accounting software, which substantially improved business and administrative operations.

         Implemented Six Sigma strategies, Lean Manufacturing principles, and Quality Assurance practices in order to achieve more efficient and effective workflows.

         Successfully rebuilt and transitioned organizational culture; implemented personal accountability and strategic operational initiatives, which generated a 10% increase in efficiencies and productivity. 

         Increased packaged sugar production from 2.8 to 4.2 million pounds/day, thereby attaining customer demands and increasing sales revenue; efforts aided in securing business back from subcontractors.

         Championed the successful transition of this previously struggling plant facility; improved performance an average of 33%, and increased per-day shipment from 80 to 120 trucks.

         Strengthened management and union relationships while enhancing productivity levels in every department; developed joint safety committee and facilitated cross-functional conflict resolution meetings, which successfully eliminated grievances from an average of 20 per month to zero for 6-month period. 

 

Consultant  

Production Manager

Assistant Refinery Manager

Plant Superintendent

Operations Manager

Operations Leader

 

Primary responsibilities: Business development, implementation of employee retention programs, strategic negotiations, feasibility and viability planning, operational leadership, human capital growth programs, human resources functions, facilities management, long term growth strategies, high level business analysis, customer loyalty and retention programs, process improvement methodologies.

 

 

         M.A. C Organizational Management, University of Phoenix  

         B.A. C General Arts & Sciences, Pennsylvania State University

         Specialized Training: Six Sigma Black Belt / ISO 9000 Certified Auditor / Business Analyst Certification / Team Building / Conflict Resolution / Kepner Tregoe Problem Solving / Production Management / Food Safety