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Richard L. Cote JR.

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000
Abc@xyz.com

 

 

Executive Profile

 

 

Senior Manager/Engineer ~ Technology

Experienced IT manager with over 10 years progressive advancement in the technology sector.  Offering vast experience in the development, implementation, and training of streamlined processes to increase productivity and bottom line revenues.  Seeking a new application for these skills within a technology-based company.   

Key Qualifications

  Customer Support

  Product Development

  Telecommunications

  Training

  Marketing

  Computer Technology

  Development

  Key Client Relations

  Engineering

 

 

Professional Achievements

 

 

Ø  Successfully designed and developed new process details for PosiChek SCBA test bench.

Ø  Developed and implemented employee incentive plans that resulted in process improvements which led to a significant reduction in labor costs.

Ø  Successfully performed product training to international customers.

 

 

Career

Path

 

 

 

Sperian Protection                                                                       2008-Present

 

Service Center Manager

  Work collectively with Operations and Sales to design a strategic selection, placement, training and coordination process of external service centers globally.

  Assured compliance with company approved product standards was maintained at all times.

  Responsible for training service technicians of external service centers including designing & executing training and awarding compliance certifications.

  Maintain records on external service centers including compliance certifications, geographic coverage data, authorize products, contact information and other necessary data.

  Act as coordinator with external service centers including assuring their compliance to engineering change notices and other product and service related communications.

  Work with sales force as a technical resource for sales training or end-user interface.

 

 

Sperian Protection                                                                          2007-2008

 

Product Development Engineer

  • Design and develop new process details, working prototypes, production prototypes, product testing, quality assurance testing and project design reviews for PosiChek computerized SCBA test bench.
  • Conduct first article testing.
  • Trained and supported company technicians in all aspects of PosiChek system analysis, design, setup, troubleshooting, maintenance and repair, and upgrade.
  • Developed and administered a PosiChek market survey of Fire Departments personnel
  • Worked with Fire Channel to develop SperianFire.com web site, and acted as the webmaster for the Sperian Instrumentation content.
  • Worked with Fire Channel to develop a Sperian Instrumentation product brochure specifically for the Fire Channel.
  • Acted as Sperian Instrumentation liaison for Fire Channel trade shows.
  • Attended 2 of the 3 Fire Channel trade shows (FDIC and Fire Rescue (IAFC)). Participated in set up, tear down and providing product information, demonstrations, and taking sales leads.
  • Worked with engineering to develop the Posi 3 USB hardware and software. Performed design recommendations, software testing, and worked closely with Beta Testers to field test the hardware and software.
  • Successfully performed product training to international customers via video conference call and remote PC access.

 

Biosystems                                                                                   1998-2007

 

Technical Specialist

  Provided help desk support and training to distributors, end-users, and outside sales representatives in the configuration and operation of proprietary software and hardware in Windows 9.x/NT/2000/XP/Vista environment.

  Repaired and calibrated the PosiChek 3 computerized SCBA test bench.

  Developed interactive web site using Dreamweaver, to assist Customer Service personnel in identifying part numbers.

  Built eighteen computers for the Engineering and Service departments.

  Developed and implemented employee incentive plans that resulted in process improvements which led to a significant reduction in labor costs.

  Generated and analyzed various reports.

  Responsible for training new employees in various areas of the Service Department.

 

 

Sonitrol  (Internship)                                                                     2003-2004

 

Internist

  Responsible for administration of Microsoft Windows NT Servers and various Windows desktop operation systems including Terminal Services.

  Responsible for administration of RedHat Linux Servers and desktops.

  Provided Help Desk support functions to client base.

  Assisted in restructuring of Network room to achieve streamlined efficiency.

  Prepared new laptops for deployment to company personnel.

 

 



education  & Certifications

Branford Hall Career Institute
Computer and Networking Technology Program

University of Connecticut

Obtained 72 hours toward Bachelor of Science Degree


Professional Certification C CompTIA Network
Professional Certification C CompTIA A+

 

 

 

 

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