yyyyyy x. yyyyyy                                                         w0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

proficient professional eager to contribute itil, incident response, team leadership, troubleshooting, problem resolution, systems architecture, project management and business support expertise in a challenging management assignment.

 

career profile

ø  over 20 years of intensive business management experience.

ø  knowledgeable in service level management, implementation and site operations.

ø  proven capacity in help desk operations, incident management and itil oversight.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-versed in application and asset migration.

ø  skilled in it full life cycle project management.

ø  strong abilities in software troubleshooting and correction.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions/budgets with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

professional experience

fis, milwaukee, wi                                                                                                                      2002 - present

incident manager 2009 - present

      direct itil process to quickly restore services after incidents.

      provide critical team leadership to staff of dedicated professionals.

      train and develop team members to high levels of proficiency.

      determine root cause of incidents, minimize adverse impacts and reduce likelihood of recurrence.

 

senior application specialist 2006 - 2009

      delivered second-level support for risk products to restore service and provide technical consulting.

      researched, analyzed and tracked production problems and served as, as well as final check in process.

 

project manager 2002 - 2006

      recruited to define project review process, analyze risks and develop budget based on plan estimates.

      developed test, implementation, rollout and support plans.

      initiated service level agreements and negotiated operational level agreements.

 

other experience

prior to 2002, employed by alternative resources corporation in capacities of site manager, project manager (twice), implementation manager and operations analyst supervisor nml; interim technology as operations manager; image printing as csf consultant; exacta corporation as csf consultant; fleet mortgage as operations manager and wisconsin health organization as lead computer operator.

 

technology skills

ms windows 95/98/2000/me/xp, windows nt, windows professional, mvs/esa, tso/ispf, sdsf, racf, jcl, cics, ca7, jes2, jes3, apf, hp-ux, hp-autosys, html, unix, java developer j2ee, xcelsius, ms office suite, visio, exchange, ie, ws ftp pro, net tracker, uem grid.

yyyyyy x. yyyyyy                                                         w0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over two decades of highly successful itil experience with national leaders.  to complement this background, i possess demonstrated expertise in incidence response, team leadership, troubleshooting, issue resolution, help desk, site/incident management and service level operations, as well as strong analytical, problem-solving and project management capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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