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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a computer support specialist assignment.
career profile
ø microsoft certified desktop support technician (mcdst).
ø a+ certification.
ø college-level computer studies.
ø adept in installation, configuration, administration and troubleshooting of advanced systems.
ø skilled in c/c++ intermediate-level programming.
ø strong familiarity with html coding.
ø knowledgeable in it security, threat defense covering viruses, spyware and trojans.
ø additional background in related threats including social engineering, dumpster diving and password cracking.
ø practical capabilities in windows os from 1995 to vista.
ø expertise in internet operations.
ø outstanding user service abilities on servers, routers and switches.
ø capable of providing exceptional network/user support.
ø skilled in customer service escalation service environments.
ø strong evaluative, assessment and diagnostic capacity.
ø demonstrated capacity in multiple operating systems and networking reconfiguration.
ø proficient in software, hardware, databases, backups, storage, email and architecture.
ø background in effective project management.
ø contributor in increasing proficiency.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
education/training
microsoft corporation
microsoft certified desktop support technician (mcdst)
focus on technical support and resolution of user issues.
comptia
a+ certification
focus on computer technical/maintenance aspects and user problem resolution
completed above programs on a personal level utilizing textbook and practice examinations.
___________ community college, location
coursework covering introduction to computers, spreadsheet basics, computer maintenance, operating systems and microsoft office products
guilford technical college, location, nc
management and entertainment industry studies
volunteer experience
it technician to family and friends on a long-term basis. aided local film festival project. served as extra in film production project.
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