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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a computer support specialist assignment.

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career profile

ø  microsoft certified desktop support technician (mcdst).

ø  a+ certification.

ø  college-level computer studies.

ø  adept in installation, configuration, administration and troubleshooting of advanced systems.

ø  skilled in c/c++ intermediate-level programming.

ø  strong familiarity with html coding.

ø  knowledgeable in it security, threat defense covering viruses, spyware and trojans.

ø  additional background in related threats including social engineering, dumpster diving and password cracking.

ø  practical capabilities in windows os from 1995 to vista.

ø  expertise in internet operations.

ø  outstanding user service abilities on servers, routers and switches.

ø  capable of providing exceptional network/user support.

ø  skilled in customer service escalation service environments.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  proficient in software, hardware, databases, backups, storage, email and architecture.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

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education/training

microsoft corporation

microsoft certified desktop support technician (mcdst)

focus on technical support and resolution of user issues.

 

comptia

a+ certification

focus on computer technical/maintenance aspects and user problem resolution

 

completed above programs on a personal level utilizing textbook and practice examinations.

 

___________ community college, location

coursework covering introduction to computers, spreadsheet basics, computer maintenance, operating systems and microsoft office products

 

guilford technical college, location, nc

management and entertainment industry studies

 

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volunteer experience

it technician to family and friends on a long-term basis.  aided local film festival project.  served as extra in film production project.

 

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