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Melissa J. Comfort

 

 0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

Executive Profile

 

Results-driven Finance & Sales Professional eager to contribute knowledge base in Business Development, Performance Enhancements, Market Analysis & Penetration, and above all, Customer Service Expertise toward actively collaborating with a dynamic organization in maximizing client retention and loyalty.   

 

Key Qualifications

  Sales & Marketing

  Administrative Support

  Staff Development

  Web Design & Creation

 

 

  Management Expertise

  Data Management

  Strategic Partnerships

  Finance Expertise

Business Development

  Client Relations / Retention

  Efficiency Best Practices

  Banking Regulations

 

Functional

Competencies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Key

Achievements

 

 

 

 

-Utilize knowledge of markets to effectively introduce products and services.

-Actively participate on sales calls and operational task forces to ensure efficacy in both areas.

-Work to standardize cross-departmental protocols in order to increase knowledge sharing.

-Strategically diversify revenue streams and grows sales by expanding primary service lines into new markets.

-Embrace corporate culture and actively promotes and leads company initiatives.

-Skilled at managing  projects and multiple product lines as well as leading teams in cross-functional, concerted efforts to increase company-wide revenues. 

-Design and execute business development opportunities through relevant market research as well as organizational collaborations.

-Offer support and subject matter expertise to senior leadership through extensive knowledge of customer service and retention protocols.

-Possess in-depth knowledge of multiple software applications including web-design & development platforms. 

 

 

 

 

Ø  Closed $300K in loans within first month of employment. (BB&T)

Ø  Consistently achieved top 25% in region regarding sales and customer service scores. (BB&T)

Ø  Designed and implemented strategic marketing penetration efforts resulting in increased brand exposure in key areas. (Comfort Web Creations)

 

 

 

 

 

 

 

 

Professional Career

Path

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Education

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BB&T                                                                                                         2005-Present

Position: Retail Services Officer (2008-Present)

 

  Primary responsibilities include conducting retail loan requirements for clients, underwriting and loan restructuring, adhering to federal and company policies, conducting market analyses, customer service and direct interaction, designing and implementing loyalty and retention programs, the development and utilization of networks, as well as problem identification and resolution techniques. 

                                                                                                             

Position: Leadership Associate (2008)

 

  Primary responsibilities included learning and utilization of various curriculum requirements including financial analysis, loan underwriting, document creation, sales and service protocols, product knowledge, federal and state regulations and compliance, as well as leadership and development initiatives. 

 

Position: Certified Relationship Banker (2005-2007)

 

  Primary responsibilities included implantation of customer service protocols as well as proactively handling any customer issues through process-driven resolution techniques.   Also responsible for new client accounts and cross-selling various products.  

 

Comfort Web Creations                                                                      2005-Present

Position: Owner / Web Designer / Sales

 

  Primary responsibilities included web-site design and creation according to client needs, sales and marketing functions to increase market awareness, as well as direct B2B and B2C marketing initiatives. 

 

 

 

 

- Masters Degree C Forensic Accounting (Pending), Florida Atlantic University

 

- Bachelors of Business Administration C Computer Information Systems, Kent State University

 

- Additional Coursework in Accounting & Accounting Information Systems

 

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