career objective                              

customer-focused sales professional eager to apply dynamic staff management, customer service, and retail operations skills toward supporting the employer in optimizing performance

profile                                                

ø  offer more than five years of progressive sales and customer experience with strong retail background; extensive knowledge of walgreens products, policies, and procedures

ø  sharp business acumen and experienced in managing broad scope of operations including cashiering, stock and inventory management, merchandise handling, procurement, vendor relations, loss prevention and quality assurance

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  excel at training and directing top-performing support teams that consistently surpass established goals; work closely with staff to improve productivity

ø  strategically plan and coordinate workflow for optimal coverage while containing labor costs

ø  develop and implement effective merchandising strategies; create and maintain visual displays

ø  dynamic communication, presentation, negotiation, and relationship management skills

professional experience                

service clerk, walgreens, colorado springs, co                                                                       3/08 c present

• perform a broad range of duties throughout varied store departments while delivering outstanding customer service
• continuously maintain stock levels, visual displays, and store appearance including signage; participate in inventory counts and merchandising efforts
• efficiently and accurately ring customer purchases; handle cash and credit transactions

supervisor, luce research, colorado springs, co                                                                    3/08 c present

• in recognition of exceptional performance, quickly promoted from position as interviewer to supervisor responsible for oversight of call center personnel conducting home surveys
• manage scheduling, workflow, and interviewers performance; provide ongoing verbal and written constructive feedback and criticism to improve survey quality and accuracy, administer disciplinary action as necessary
• successfully resolve potential issues and personally work with reluctant responders to achieve increased rate of survey completion

customer service, sam s club, colorado springs, co                                                               2/07 c 1/08

• acted in multiple capacities to provide excellent customer service; performed cashiering, stocking, and cleaning in the rotisserie department

 

plumber s partner, hood plumbing, corona, ca                                                                       8/06 c 11/06

• assisted senior plumber in all aspects of residential  installations and repairs

 

commercial driver, kragen auto parts, norco, ca                                                                    8/03 c 8/06

• ensured timely and correct delivery of auto parts to business clients
• performed customer service functions including accepting and filling orders, parts procurement, and stocking; additionally executed business development functions to expand account base