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career objective
results-driven customer service professional eager to contribute superior administrative, organization, and communication skills toward supporting operations of a successful organization seeking a highly effective team member
profile
ø offer more than 15 years of progressive administrative and customer service experience with expertise in the healthcare and hazmat supply industries
ø work closely with clients in person, on the telephone, and via e-mail; respond to requests and inquiries, research and resolve potential issues
ø conduct detailed research, prepare accurate documentation, generate invoices, administer accounts payable/receivable, monitor ongoing activity, and manage executive schedules
ø dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø thorough knowledge of data warehousing standards, strategies, and tools; fluency with medical coding terms including icd, cpt, hmo, and ppo
ø demonstrated ability to appropriately handle sensitive information; ensure compliance with all corporate policies and procedures as well as government laws and regulations; knowledgeable of joint commission on the accreditation of healthcare organizations (jcaho) standards
ø proactive team player equally effective in independent and collaborative environments
ø strong technical proficiencies including ms office, mega-west, and proprietary software applications
professional experience
office assistant, m&s services, frederick, md 6/02 c present
- accurately track outgoing shipments and enter, review, and update critical data for this busy supplier of hazardous materials; provide backup assistance and operate conveyor to facilitate maximum productivity
quality assurance confirmation specialist, neighbor care, annapolis junction, md 7/02 c 4/08
- proficiently examined performance and accuracy of reporting to assess and improve quality of healthcare services; monitored staff errors, confirmed hospital discharge information, investigated status of equipment, coordinated ordering and deliveries
customer service representative, apria health care, beltsville, md 1/01 c 7/02
- ensured consistently excellent customer service in person, on the phone, and through e-mail and fax; coordinated integrated care and services, evaluated patient equipment qualification eligibility, obtained required medical documentation researched, and researched historical, demographic, and resource information to process medical device and supply invoices
accounts receivables clerk, the neurology center, silver spring, md 6/00 c 6/01
- effectively performed a broad range of administrative responsibilities including patient information management, office scheduling, provider communications, payment posting, and account reconciliations
outpatient management coordinator, mid atlantic medical service, inc. (mamsi), rockville, md 11/98 c 6/00
- successfully oversaw all aspects of outpatient authorizations/denials in a very high volume call center environment; researched and investigated pre-certification requirements, internal inquiries, and medical coding
office clerk and tax assessment clerk, state of maryland, baltimore, md 3/93 c 11/98
- worked closely with diverse client base to determine and provide appropriate state assistance program services and support, including department of economics & employment services, food stamp, mva, and board of education systems; provided property value assessment estimates and escorted taxpayers to appeals/hearings, conducted interviews, researched information, managed agency supplies, prepared documentation, renewed business licenses, handled reception and mail room duties
education
abbie business institute, frederick, md 1987
gamma medical school, frederick, md 1985
frederick community college, frederick, md 1983 c 1985
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include extensive experience providing customer service and information management responsibilities for leading businesses in the health services and hazmat supplies industries. i excel at accurately entering, reviewing, and editing detailed data to ensure maximum productivity and efficiency, resulting in increased levels of customer satisfaction, retention, and overall corporate profitability. my dynamic communication skills have consistently proven instrumental in my ability to coordinate internal and external parties. to complement this background, i offer strong computer skills and the demonstrated capability to quickly learn new programs.
i believe that the quality of my work is the basis of my reputation, and as an employee, you will find me to be a driven team player. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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