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yyyyyy x. yyyyyy

1493 e. evergreen dr., apt. 303                                                                         (630) 0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                                                                                                      abc@xyz.com

career objective

results-driven computer systems analyst eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance

profile

ø  more than four years of progressive information technology and full system development life cycle (sdlc) experience, with expertise in business software and systems installations/upgrades, administration, analysis, security, and disaster recovery,

ø  proficiently define client requirements and ensure outstanding on-site and remote client service and assistance; create, execute, and document complex technological solutions and processes

ø  successfully install, configure, maintain, and upgrade equipment, software, and network settings; reduce costs, minimize downtime, and maintain continuously smooth operations for critical systems

ø  dynamic organization, prioritization, and time management skills; consistently achieve deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments


~ key achievements ~

  • successfully stabilized production environment within six-month timeframe for client previously plagued with excessive calc engine issues; isolated and solved defects to resolve production issues
  • selected to serve as lead systems analyst responsible for liaising with onsite and offshore project teams, communicating issues discovered during configuration and testing phases, escalating issues as appropriate, and providing senior management with ongoing status reports and updates
  • recognized for increasing quality levels, reducing system errors and defects, and boosting production by introducing automations; improved requirements during implementation to ensure end-user satisfaction

education

devry university, addison, il                       

master of science in information systems management, information security concentration                      december 2010

bachelor of science in computer network and communications management                                              february 2007

professional experience

setup configuration specialist, hewitt associates, lincolnshire, il                                                                  3/08 c present                                                                                  

  • perform a broad scope of functions to ensure optimal levels performance and integrity of information systems; utilize off-the-shelf and proprietary programs and tools
  • diligently review client requirement documentation and any preliminary analysis; develop solutions to meet unique client needs, create integration test plans, and write sql queries
  • accurately set up and configure tables/parameters in the hewitt system; prepare detailed program specifications as well as configuration, procedural, and technical documentation based on requirements
  • prepare and execute all unit, integration, acceptance, and regression testing to identify problems at any stage of the system development life cycle; research, evaluate, resolve, and debug any issues

 

network administrator, wintrust financial cooperation, villa park, il                                                                    3/07 c 3/08                                                                                                                                                                                           

  • expertly managed all accounts, policies, security, access, and optimization of windows active directory based on windows 2003 servers and ms exchange 2003; spent 60% of time performing site visits and actively participated in new site openings
  • coordinated installations and upgrades, configured ip addresses / voip / workstations, organized testing, oversaw troubleshooting, served as an advisor regarding issue resolutions,
  • monitored, administered, and optimized enterprise network services for ms active directory, proxy, wsus, and symantec antivirus, as well as devices including servers, cisco switches, and networked printers; tracked, logged, and analyzed networking connectivity, printer, server, and application issues
  • authored and maintained development, configuration, testing, support, and training documentation; contributed to research and development efforts for new technology initiatives

 

information systems specialist i / help desk, knowledge convenience technology credit union, elgin, il            9/06 c 3/07                                                                                                                                                                                           

  • created and maintained user/email accounts and employee profiles,  provided user support, and resolved any hardware/software issues
  • installed, upgraded, configured, and maintained pcs, voip phones, and software programs; researched new programs and equipment to maximize productivity and corporate bottom-line profits
  • created is department access database and asset inventory

 

yyyyyy x. yyyyyy

1493 e. evergreen dr., apt. 303                                                                         (630) 0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                                                                                                      abc@xyz.com

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, i recently completed my master s degree in information systems management with a concentration in information security.  my professional qualifications include extensive hands-on experience in all phases of system development, including testing, quality assurance, requirement interpretation, and networking.  my unique blend of strong technical knowledge and excellent interpersonal relations skills has consistently proven instrumental in my success working with clients, designers, programmers, and vendors on a wide range of projects. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to insert name of company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

 

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