yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

results-driven senior project management professional with broad-scope business expertise eager to contribute talents toward supporting the employer in maximizing operational and financial performance.

 

profile

 

• respected senior project manager with distinguished 10-year career directing complex end-to-end projects to optimize organizational processes and maximize business results.
• gifted business strategist and tactician, recognized for driving revenues through innovative planning and workable solutions.
• six sigma green belt and project management professional, with in depth expertise in vendor contract management, financial/metric analysis, rfp development, and process design.
• repeated success guiding sizeable, cross-functional teams in driving record-setting sales operations.

• consistently generated groundbreaking efficiencies and continuous process improvement to boost bottom-line profitability.
• dynamic communication, negotiation, presentation, and relationship management skills.

 

professional experience

 

manager of general merchandise operations kroger company                                                                2008-present

• demonstrate dynamic leadership skills in effectively building and directing a top-performing 5-member team vital to maintaining retail best practices.
• sharp business acumen and experience in managing broad scope of operations, from sales and merchandising to inventory control and tracking/reporting.
• successfully implement key retailing project, resulting in a 12% back stock and 8% stocking labor cost reduction.

 

project management specialist nisource                                                                                                    2005-2008

• strategically managed multiple projects simultaneously, providing ongoing project analysis, mitigating scope creep, communicating project status, and troubleshooting project issues.
• directed all aspects of projects associated with vendor contractual agreements, driving a 10% increase in field service productivity, an 8% reduction in budget, a 6% increase in customer ivr/web transactions, and a 5% reduction in cost-per-call.

 

technology coordination analyst nisource                                                                                                2002-2005

• actively served as business analyst, overseeing technology operations for five customer contact centers, successfully reduced technology maintenance costs by 12%, calls handled by 10%, average speed to answer by 8%, and contact center telecommunications cost by 5%/
• collaborated in the development of innovative rfp to enhance process and technology solutions.

 

manager of operations support nisource                                                                                                    2000-2002

• spearheaded a wide variety of customers contact center operations, from technology operations and workforce management to quality assurance and personnel training.
• drove project operations to effectively reduce customer service agent training time by 15%, ftes by 15% and print service costs by 10%, while increasing customer service agent productivity by 6%.
• cost-effectively negotiated contracts and facilitated productive vendor relationships to boost profitability.

 

senior network specialist nisource                                                                                                            1997-2000

• successfully increased network reliability by 20%, radio communication reliability by 30%, field operations work productivity by 15%, and telemetry reliability by 5%.

 

corporal/avionics technician united states marine corps                                                                        1981-1986

specialist four/radio communications specialist army national guard                                                    1986-1988

 

professional certifications

 

project management professional project management institute

six sigma greenbelt six sigma study

general radiotelephone operator federal communications commission

member project management institute/central ohio chapter