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yyyyyy x. yyyyyy
800 peachtree street ne, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
career objective
customer-focused food, beverage, and event manager eager to apply sharp business acumen, team-building, and client relation skills toward supporting the employer in optimizing operational and financial performance
profile
ø offer numerous years of managerial and customer service experience with expertise in increasing productivity, profitability, and customer satisfaction in the upscale hospitality industry
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term guest relationships and excellent reputation
ø demonstrated record of recruiting, training, and managing top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø negotiate, prepare, and administer key contracts; dynamic communication, presentation, and relationship management skills
ø proficiently balance general ledger accounts; compile and generate business analysis and solutions including actionable cost controls; create weekly and monthly forecasts
ø effectively coordinate audiovisual support and participant accommodation for large banquets; maintain inventory and order supplies; oversee availability and care of fixtures, furniture, linens
ø monitor trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets
ø consistently ensure a safe, clean, and sanitary environment and compliance with all corporate policies and procedures as well as government laws and regulations
ø fluent in english and german, with strong croatian language skills; permanent u.s. resident able to work for any employer
~ technical proficiencies ~
ms office ~ delphi (newmarket international) hotel catering software ~ meeting matrix diagram software
professional experience
hilton hotels corporation, atlanta, ga 2/04 c present
senior event manager / meeting & conventions manager, hilton atlanta downtown (12/06 c present)
senior event manager / meeting & conventions manager, hilton atlanta airport (2/04 c 12/06)
food & beverage manager / department head, holiday inn dusseldorf airport-ratingen, germany 9/02 c 12/03
district area manager, gvo staffing gmbh, osnabrueck, germany 3/02 c 4/02
hilton in the walt disney world resort, orlando, fl 12/98 c 10/01
facilities manager (5/00 c 10/01)
meetings & conventions manager (11/00 c 10/01)
assistant banquet manager (3/99 c 4/00)
food & beverage management trainee (12/98 c 2/99)
restaurant weise, dusseldorf, germany 2/95 c 9/96
assistant manager (8/95 c 9/96)
waiter / chef de rang (2/95 c 7/95)
waiter / chef de rang (seasonal position), castle herrenchiemsee at lake chiem, bavaria, germany 4/94 c 7/94
moevenpick restaurants, dusseldorf, germany 8/88 c 3/94
assistant restaurant manager / chef de service (4/93 c 3/94)
waiter / chef de rang (2/92 c 3/93)
commis de rang (7/91 c 1/92)
waiter apprenticeship (8/88 c 7/91)
education
hotel management school (wihoga), dortmund, germany 1998
bachelor s degree in hotel management
yyyyyy x. yyyyyy
800 peachtree street ne, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience managing all food and beverage aspects of daily operations and special events for major international hotels and restaurants. i have a solid record of building, training, and managing client-focused waitstaff, catering staff, and facilities personnel, and am adept at negotiating with vendors to achieve maximum value. i excel at preparing, presenting, and closing key contracts for banquets and special events, and excel at successfully identifying and addressing client-specific needs. my superior communication skills along with my strong hands-on background in the industry have consistently proven instrumental in my ability to generate repeat business and customer referrals. to complement this background, i offer a bachelor s degree in hotel management, and i am fully bilingual in german and english, and comfortable with croatian, enabling me to relate to a diverse range of guests.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
yyyyyy x. yyyyyy
800 peachtree street ne, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
date
contact name
company name
address
city/state/zip code
dear _______________________________:
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting insert job title position currently available with your company. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. i believe you will find my dynamic managerial, communication, and customer service skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
sincerely,
yyyyyy x. yyyyyy
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