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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000                       

                                                                                                                                         xxx-xxx-xxxx

abc@xyz.com

 

objective

experienced management professional eager to contribute dynamic operations, staff direction, client interaction, administrative and coordination skills in a challenging assignment.

 

career profile

ø  more than 14 years of staff management, client satisfaction and operations experience.

ø  skilled in strategically coordinating with employees, departments and clients to ensure high quality and customer satisfaction.

ø  results-oriented with emphasis on obtaining full utilization of resources to achieve organizational goals and objectives.

 

professional experience

david j. stern, pa                                                                                                           1996 - present

remote employee (2009-present)

       oversee multiple client systems, respond to clients and answer questions.

       direct staff of 10 administrative professionals.

       travel between new jersey and south florida one week per month to conduct business.

 

supervisor, reinstatement & payoff department (2005-2009)

       directed all aspects of department operations and staff of more than 55 personnel.

       interviewed employee candidates for paralegal and legal assistant positions.

 

assistant supervisor, reinstatement & payoff department (2003-2005)

       assisted department supervisor in managing caseloads for staff of 20 employees.

       resolved problematic phone calls from clients and borrowers.

 

paralegal (2000-2003)

       prepared motions for summary judgments, assignments, affidavits and notices of hearings.

       communicated with judicial assistants and clients via verbal and written methods.

       regularly worked under intense deadline pressure.

 

legal assistant (1996-2000)

       prepared voluntary dismissals, payoff and reinstatement letters and forbearance agreements.

       coordinated with clients via phone and various client communication systems.

 

education


miami-dade college, miami, fl

associate degree 1991

 

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