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yyyyyy x. yyyyyy
~ microsoft certified systems engineer windows 2000 / 2003 / nt 4 ~
~ giac security leadership certificate ~
1601 venice boulevard, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
career objective
it specialist eager to contribute broad scope of technical expertise, as well as dynamic consulting, business analysis, and management skills toward actively supporting a progressive organization in maximizing performance.
technical expertise
set-up / configuration / troubleshooting / support
networks • active directory • juniper ssl / vpn • windows rras / vpn
windows 1998 / 2000 / 2003 nt servers • isa 2006 • blue coat systems
tcp / ip • nat • proxy • dns • novell • sql server • iis • mts • exchange • oracle
ms windows 95 / 3.1 / dos • microsoft office • microsoft project • internet explorer applications
profile
ø contribute precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written and verbal communication skills to any professional information technology environment.
ø demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily technical problems in a proactive and productive manner while maintaining high quality standards.
ø adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall information technology goals.
professional experience
bt / ins, los angeles, ca
consultant 2008 c present
ø contribute specialized technical and consultative expertise toward successful security, active directory, and networking support within a leading global provider of business-driven software solutions.
ø coordinated seamless operational processes utilizing isa 2006 and blue coat systems.
move, los angeles, ca
director of it security 2005 c 2008
ø applied strong leadership skills toward effectively managing a top performing seven-member team in efficiently administering enterprise security, active directory, remote access, and messaging functions.
microsoft corporation, los angeles, ca / las colinas, tx
rapid response engineer 2002 c 2005
ø provided onsite support for premier customers, along with coordinating the development and implementation of dynamic global training and maintenance programs for active directory and isa.
ø achieved corporate recognition with the attainment of two prestigious microsoft peer-to-peer awards.
yyyyyy x. yyyyyy
~ microsoft certified systems engineer windows 2000 / 2003 / nt 4 ~
~ giac security leadership certificate ~
(xxx-xxx-xxxx • page two
professional experience
(continued)
support engineer microsoft platform support / windows 2000 networking 2000 c 2002
ø proactively responded to telephone-based networking inquiries for windows 2000 and xp professional servers and advanced servers.
ø troubleshot and / or resolved various issues concerning tcp / ip, rras, nat, proxy, dns, active directory, and other windows 2000 / nt activities.
data return, dallas, tx
dns engineer 2000
ø performed optimal dns administration, including strategically planning, maintaining, and troubleshooting internal / external servers running on windows 2000, and concurrently creating and supporting related site zones.
compuware, dallas, tx / q2, dallas tx
support professional / installation technician (contractual positions) 1999 c 2000
ø contributed exceptional telecommunications support of microsoft platform / windows 2000 networking servers, including directing activities between customers and technicians to ensure outstanding operational service levels.
ø efficiently oversaw the set-up and troubleshooting of desktop users within a fast-paced, high-volume hospital setting operating in a mixed nt / novell environment.
ø resourcefully resolved all pertinent y2k transition issues.
corprasoft, dallas, tx
technical analyst 1998 c 1999
ø performed telephone-based support of client / server applications (front end, database, and networking issues).
ø supported network administration of nt 4 network, 20 nt workstation and windows 98 clients, seven nt servers, and numerous other applications, including sql server, iis, and exchange server.
ø actively supported client applications utilizing microsoft office, microsoft project, and internet explorer.
ø provided key on-site installation of web-based three-tier application, along with installing and configuring iis and mts and creating and configuring oracle and sql server databases.
stream, dallas, tx
technical support representative 1995 c 1996
ø conducted optimal telephone-based support on a pay-for-support line for a major pc vendor within a outsourced call center, as well as supporting all windows 95, 3.1, and dos activities.
ø successfully resolved any application programs, operating system issues, and hardware failures.
education
bachelor of arts in mathematics
university of texas at austin
yyyyyy x. yyyyyy
~ microsoft certified systems engineer windows 2000 / 2003 / nt 4 ~
~ giac security leadership certificate ~
1601 venice boulevard, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging and rewarding information technology support role within a dynamic and successfully progressive organization, and am submitting my resume for your review.
i offer over 13 years of solid combined experience in consulting, business analysis, and management roles, including demonstrating extensive expertise in the set-up, configuration, troubleshooting, and support of servers and networks. over time, i have become adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall information technology goals.
you will find me to be a results-driven, solutions-focused and detail-oriented team player who contributes precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written and verbal communication skills to any professional information technology environment. for these reasons, i am confident that i will prove to be an incredible asset to your professional team.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
sincerely,
yyyyyy x. yyyyyy
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