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yyyyyy x. yyyyyy

~ microsoft certified systems engineer windows 2000 / 2003 / nt 4 ~

~ giac security leadership certificate ~

 

1601 venice boulevard, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com

 

career objective

 

it specialist eager to contribute broad scope of technical expertise, as well as dynamic consulting, business analysis, and management skills toward actively supporting a progressive organization in maximizing performance.

 

technical expertise

 

set-up / configuration / troubleshooting / support

networks • active directory • juniper ssl / vpn • windows rras / vpn

windows 1998 / 2000 / 2003 nt servers • isa 2006 • blue coat systems

tcp / ip • nat • proxy • dns • novell • sql server • iis • mts • exchange • oracle

ms windows 95 / 3.1 / dos • microsoft office • microsoft project • internet explorer applications

 

profile

 

ø  contribute precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written and verbal communication skills to any professional information technology environment.

ø  demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily technical problems in a proactive and productive manner while maintaining high quality standards.

ø  adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall information technology goals.

 

professional experience

 

bt / ins, los angeles, ca

consultant                                                                                                                        2008 c present

ø  contribute specialized technical and consultative expertise toward successful security, active directory, and networking support within a leading global provider of business-driven software solutions.

ø  coordinated seamless operational processes utilizing isa 2006 and blue coat systems.

 

move, los angeles, ca

director of it security                                                                                                           2005 c 2008

ø  applied strong leadership skills toward effectively managing a top performing seven-member team in efficiently administering enterprise security, active directory, remote access, and messaging functions.

 

microsoft corporation, los angeles, ca / las colinas, tx

rapid response engineer                                                                                                     2002 c 2005

ø  provided onsite support for premier customers, along with coordinating the development and implementation of dynamic global training and maintenance programs for active directory and isa.

ø  achieved corporate recognition with the attainment of two prestigious microsoft peer-to-peer awards.

yyyyyy x. yyyyyy

~ microsoft certified systems engineer windows 2000 / 2003 / nt 4 ~

~ giac security leadership certificate ~

 

(xxx-xxx-xxxx page two

 

professional experience

(continued)

 

support engineer microsoft platform support / windows 2000 networking              2000 c 2002

ø  proactively responded to telephone-based networking inquiries for windows 2000 and xp professional servers and advanced servers.

ø  troubleshot and / or resolved various issues concerning tcp / ip, rras, nat, proxy, dns, active directory, and other windows 2000 / nt activities.

 

data return, dallas, tx

dns engineer                                                                                                                                    2000

ø  performed optimal dns administration, including strategically planning, maintaining, and troubleshooting internal / external servers running on windows 2000, and concurrently creating and supporting related site zones.

 

compuware, dallas, tx / q2, dallas tx

support professional / installation technician (contractual positions)                            1999 c 2000

ø  contributed exceptional telecommunications support of microsoft platform / windows 2000 networking servers, including directing activities between customers and technicians to ensure outstanding operational service levels.

ø  efficiently oversaw the set-up and troubleshooting of desktop users within a fast-paced, high-volume hospital setting operating in a mixed nt / novell environment.

ø  resourcefully resolved all pertinent y2k transition issues.

 

corprasoft, dallas, tx

technical analyst                                                                                                                   1998 c 1999

ø  performed telephone-based support of client / server applications (front end, database, and networking issues).

ø  supported network administration of nt 4 network, 20 nt workstation and windows 98 clients, seven nt servers, and numerous other applications, including sql server, iis, and exchange server.

ø  actively supported client applications utilizing microsoft office, microsoft project, and internet explorer.

ø  provided key on-site installation of web-based three-tier application, along with installing and configuring iis and mts and creating and configuring oracle and sql server databases.

 

stream, dallas, tx

technical support representative                                                                                       1995 c 1996

ø  conducted optimal telephone-based support on a pay-for-support line for a major pc vendor within a outsourced call center, as well as supporting all windows 95, 3.1, and dos activities.

ø  successfully resolved any application programs, operating system issues, and hardware failures.

 

education

 

bachelor of arts in mathematics

university of texas at austin

yyyyyy x. yyyyyy

~ microsoft certified systems engineer windows 2000 / 2003 / nt 4 ~

~ giac security leadership certificate ~

 

1601 venice boulevard, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding information technology support role within a dynamic and successfully progressive organization, and am submitting my resume for your review.

 

i offer over 13 years of solid combined experience in consulting, business analysis, and management roles, including demonstrating extensive expertise in the set-up, configuration, troubleshooting, and support of servers and networks.  over time, i have become adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall information technology goals.

 

you will find me to be a results-driven, solutions-focused and detail-oriented team player who contributes precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written and verbal communication skills to any professional information technology environment.  for these reasons, i am confident that i will prove to be an incredible asset to your professional team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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