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Yyyyyy x. yyyyyy

                                                                                                                                xxx-xxx-xxxx

  abc@xyz.com

 

Certified Instructional Design Professional

ADDIE&ISD Methodologies ~ Knowledge Retention Programs ~ Adult Learning Styles

 

Experienced Human Capital Training and Development Professional with expertise in ADDIE and Instructional Design programs eager to apply skills involving strategic productivity and efficiency best practices to the success of a well-positioned company. 

 

  Training ROI Analyses

  Human Resources

  Behavioral Assessments

  Productivity Analyses

  ADDIE / ISD Programs

  Mediation/Arbitration

  Relationship Management

  Communication Strategies

  Coaching / Mentoring

  Product Knowledge Training

  Organizational Development

  Budgetary Adherence

 

Qualifications Profile

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in human capital development programs, information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Conduct performance analysis, DACUM (Designing a Curriculum) mapping, and needs assessment.

Ø  Employ curriculum design for ILT (Instructor-Led Training), e-learning and blended learning solutions.

Ø  Possess content expertise in Sales, Customer Service, Travel, and the Insurance industries

Ø  Lead and mentor project team with diverse backgrounds and knowledge bases.

Ø  Provide guidance, and motivation to meet milestones and bring projects in on time and on budget.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Act as competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

Ø  Design and implement comprehensive web-based instructional programs.

Ø  Technology savvy and proficient in multiple software platforms including: MS Office Suite, Saba LMS, Adobe, Dreamweaver, Captivate, Fireworks, HTML, Flashform, Articulate, SnagIt, WebEx, LiveMeeting.

 

Key Training Knowledge

 

n Experienced in ADDIE (Assessment, Design, Development, Implementation, and Evaluation) as well as ISD (Instructional Systems Design) methodologies.

n Knowledge of Adult Learning Models and Styles.

n Understand the importance of utilization of assessments to determine needs and learning styles.

n Experience collecting and analyzing raw data.

n Experience interviewing content experts, stake holders, trainers, etc.

n Identification and development of learning outcomes.

n Development of learning strategies based on assessments.

n Training is research focused and oriented based on identified training resources.

 

Training Certifications

 

n Received ASTD Certification Professional in Learning and Performance (CPLP C Area of Expertise: Instructional Design)

n Received Global Certification Training

n Received Certification to facilitate Creating Stellar Customer Service, Coaching for Stellar Service, and Achieve Results through Genuine Leadership.

n Received Certificate in Human Resource Management

n Received Certificate in Training and Human Resource Management

 

 

 

 

Select Professional Accomplishments

 

Ø  Training and development accomplishments range from self-paced training guides and 90-minute instructor-led workshops to stand alone, web-based lessons and complex 3-week new hire curriculums employing blended-learning and call simulation.

Ø  Moved 30% of content to virtual delivery resulting in increased productivity and significant reduction of travel costs.

Ø  Part of team that converted Instructor-led Membership and Insurance curriculum to a blended learning format, resulting in 66% increase in call handling capability, 8% increase in premium accuracy, and 14% increase in non-premium accuracy one week out  of class.

Ø  Authored Best Practices Report for CSAA Travel Product Management C First Place award AAA National.

Ø  Reduced expenses by creating a scalable blended learning solution for training part time employees resulting in a savings of over $1,000,000 annually.

 

Professional Career Track

 

Instructional Design Consultant, Look to Train                                                                  2009-Present

Client subject matter involves gas and electric utilities services.

 

  Primary responsibilities include pre-engagement meetings with clients, task analysis, assessment development, program design and development for both instructor- led and web-based courses.

  Test training programs in alpha and beta reviews before going to pilot.

  Conduct follow-up evaluations.  

Delivery / Curriculum Supervisor, AAA (Multi-State)                                                               2007-2009

 

  Primary responsibilities included leading a staff of four facilitators who deliver Sales, Member Services, and Travel training for new hires and existing staff.

  Led team work on distance learning program utilizing social networking which will result in significant increase in productivity in branch offices and contact centers.

  Led performance coaching process which identified processing errors that were costing the company money and created targeted solutions which resulted in a 10% reduction in errors over a three-month period.

 

Learning Solutions Specialist (Instructional Designer), AAA                                                          2005-2007

 

  Primary responsibilities included acting as part of a five-member project team that converted Instructor-led Membership and Insurance curriculum to a blended learning format, resulting in 66% increase in call handling capability, 8% increase in premium accuracy, and 14% increase in non-premium accuracy one week out  of class.

  Assembled teams consisting of Directors, Managers, Supervisors, and frontline staff to serve as Subject Matter Experts (SMEs) at various steps in the design process: initial approval of job-mapping, blueprint, high-level design, storyboards, and final course sign off.

  Scripted and produced 20-minute orientation video which covered security, safety and introduction to the Contact Center. This reduced classroom time by three hours and eliminated the need to schedule representatives from different areas within the Contact Center.

  Created monthly Leadership Workshops that enabled Supervisors and Managers to receive leadership training in a compact 90-minute format.

 

Learning Education Specialist, AAA                                                                                          1999-2005

                                                                               

  Primary responsibilities included Successfully learned three different lines of business and delivered Instructor-led training programs in Travel, Membership, and Insurance disciplines.

  Developed design and delivery skills of six trainers in newly formed Travel Training department resulting in formal new hire, sales, and destination specialist curriculum. 

  Managed feasibility study and led project team to prepare for company-wide e-learning initiative.


Earlier Experience

 

-  Consultant, Look to Train

 

-  Training Manager, Les Concierges, Inc.

 

 

 

 

 

 

 

 

 

Suzann M. Look, CPLP

 

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING.   I am skilled at instructional design and comprehensive development programs utilizing ADDIE and ISD processes.  Additionally, I am astute at project management, coaching and leadership, working with extreme precision and within timeframes, and ensuring that productivity and best practices are implemented to increase overall efficiency of the operation.  Perhaps most importantly, I am a creative thinker and employee-focused professional and understand how to employ imaginative solutions to increase employee and client retention and motivate and develop human capital for any company. 

 I am accustomed to integrating into various cultures and environments and am experienced at working and collaborating with others.  I bring to the table several years of formal training as well as a diverse professional background.   Additionally, I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with others, but I am able to work independently with great productivity if necessary.  I am skilled at streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. 

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Suzann Look

 

 

 

 

 

 

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