career objective                              

results-driven client services professional eager to contribute superior communication skills, team building, and customer relation strategies toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer nine years of progressive, award-winning customer service experience in the credit industry facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  excel at communication and relationship management; proven record of teamwork and innovative problem solving

ø  demonstrated record of training and leading top-performing support teams to consistently meet deadlines while providing high quality service

ø  ability to quickly grasp and apply complex financial concepts and processes; perform multiple responsibilities simultaneously and under heavy pressure

ø  sharp business acumen and experience successfully running own company

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

take charge america, insert location                                                                                                                                           2003 c present

senior client resource specialist

         in recognition of superior performance, steadily progressed within company to attain senior-level position entrusted with managing a portfolio of 400 clients; prior positions include critical accounts manager, certified state representative, and client resources

         consistently provide outstanding customer service to a diverse client base utilizing in-depth knowledge of financial principles and changing economy; recipient of 28 marks of distinction for customer service, including moment of truth champion, the ultimate level of award

         collaborate with senior management and personnel in all departments to promote fully integrated client services

         effectively implemented a debt management plan and a five-year debt reduction strategy

 

arizona appraisals, insert location                                                                                                                                                 2004 c present

co-owner

         successfully built, run, and continue to grow busy, profitable appraisal company that works with mortgage companies, referral networks, local and national banks, and attorneys

         develop and implement innovative unpaid debt recovery strategies

         oversee all company operations including business development, cost analysis, financial forecasting, account management, and administrative functions

 

chase bank, insert location                                                                                                                                                             2002 c 2003

senior operations specialist

         proficiently assisted customers in identifying fraud and unauthorized charges

         initiated specialized letter campaign for unique case resolution; developed project to increase corporate gain; attained very high levels of customer satisfaction and awarded top team

 

discover financial services, insert location                                                                                                                                 1999 c 2002

sr. account manager ii / quality control analyst

         entrusted with managing and growing highly sensitive customer accounts; consistently achieved increased levels of customer retention

         worked closely with management to supervise, assess, and improve team performance and compliance with company policies; team was awarded seven platinum perfection awards

         authored and contributed to sales and customer service training guides

education                                           

studies toward insert type of degree (aas, ba, etc.) in insert major, rio salado community college, tempe, az       2003 c present

studies in global business management, glendale community college, glendale, az                                                    1998 c 2001

~ credentials/certifications~

certified michigan state representative, insert institution, insert location c passed exam on first attempt

six sigma training, chase bank, insert location

completed zenger miller communication classes, insert location

(if there is a name, insert here) c highest certification in credit counseling industry, insert institution, insert location

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of providing outstanding customer service and expertise in the credit and debt field.  as the co-owner of an appraisal company, i additionally possess an appreciation for the importance of continually emphasizing business development and relationship management.  i excel at assessing client-specific needs and resolving escalated customer issues.  my dynamic communication skills along with my solid understanding of the industry have consistently proven instrumental in my ability to achieve high levels of client satisfaction.  i have effectively applied my skills and knowledge toward every position i have held.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy