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yyyyyy x. yyyyyy
3749 elmside village lane, #a • xxxxxx, xxxxxx xxxxxx • (xxx-xxx-xxxx • abc@xyz.com
solutions-focused, goal-driven team player eager to contribute exceptional
administrative / business support, strategic analysis, and client relations talents
toward assisting a progressive employer in optimizing productivity and profitability.
profile
ø demonstrate dynamic prioritization skills, including quickly identifying and resolving daily administrative problems in a proactive manner while maintaining exceptional professional work ethics.
ø recognized as the go-to person for immediate resolution of complex administrative issues.
ø foster cooperative teamwork across a multitude of personnel levels while empowering associates to make decisions to reflect positively on client relations and company well-being.
ø holds b.s. in social work from buffalo state college and an a.s. in mental health assistant / substance abuse from erie community college.
ø proficient in ms office (word, excel, powerpoint, outlook, access), lotus notes, and internet explorer; willing to learn / master additional programs.
professional experience
senior research analyst
research institute on addictions (university of buffalo) 2007 c 2008
ø demonstrated multifaceted administrative talents within a university-based research facility by effectively overseeing orxxxxxxnizational recruiting and interviewing efforts for substance abuse treatment.
ø utilized exceptional communication abilities to relay comprehensive study-oriented procedures to various participants, including obtaining confidential forms and evaluating program eligibility.
ø maximized operational success by tracking and maintaining subject contact information, along with performing necessary scheduling and conducting follow-up assessments.
ø supported institute operations by maintaining a complex lotus notes database utilized to track participant correspondences.
substance abuse specialist
aids community services, buffalo, ny 2003 c 2007
ø contributed outstanding interpersonal relationship-building techniques to successfully perform client recruitment, case conferencing, and provider networking activities within a western ny-based non-profit community orxxxxxxnization.
ø strategically steered client-driven supportive efforts by conducting all-inclusive assessments, developing strategic prevention plans and behavioral change theories, leading multi-session risk reduction counseling, and monitoring and documenting client progress.
ø optimized operational success by accurately maintaining client files in compliance with agency-wide confidentiality practices, as well as general business policies and procedures.
ø supervised top-performing student interns and volunteers, including ensuring high-quality standards were followed to provide consistency within orxxxxxxnizational operations.
file clerk
university gynecologists and obstetricians, city, state 2002 c 2003
ø drove business efficiency by proactively handling wide-ranging filing activities within a fast-paced, high-volume medical facility, including providing additional administrative support efforts to maintain seamless operational processes.
~ additional professional roles held prior to 2002 ~
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