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yyyyyy x. yyyyyy

3749 elmside village lane, #a xxxxxx, xxxxxx xxxxxx (xxx-xxx-xxxx abc@xyz.com

 

solutions-focused, goal-driven team player eager to contribute exceptional

administrative / business support, strategic analysis, and client relations talents

 toward assisting a progressive employer in optimizing productivity and profitability.

 

profile

 

ø  demonstrate dynamic prioritization skills, including quickly identifying and resolving daily administrative problems in a proactive manner while maintaining exceptional professional work ethics.

ø  recognized as the go-to person for immediate resolution of complex administrative issues.

ø  foster cooperative teamwork across a multitude of personnel levels while empowering associates to make decisions to reflect positively on client relations and company well-being.

ø  holds b.s. in social work from buffalo state college and an a.s. in mental health assistant / substance abuse from erie community college.

ø  proficient in ms office (word, excel, powerpoint, outlook, access), lotus notes, and internet explorer; willing to learn / master additional programs.

 

professional experience

 

senior research analyst

research institute on addictions (university of buffalo)                                              2007 c 2008

 

ø  demonstrated multifaceted administrative talents within a university-based research facility by effectively overseeing orxxxxxxnizational recruiting and interviewing efforts for substance abuse treatment.

ø  utilized exceptional communication abilities to relay comprehensive study-oriented procedures to various participants, including obtaining confidential forms and evaluating program eligibility.

ø  maximized operational success by tracking and maintaining subject contact information, along with performing necessary scheduling and conducting follow-up assessments.

ø  supported institute operations by maintaining a complex lotus notes database utilized to track participant correspondences.

 

substance abuse specialist

aids community services, buffalo, ny                                                                              2003 c 2007

 

ø  contributed outstanding interpersonal relationship-building techniques to successfully perform client recruitment, case conferencing, and provider networking activities within a western ny-based non-profit community orxxxxxxnization.

ø  strategically steered client-driven supportive efforts by conducting all-inclusive assessments, developing strategic prevention plans and behavioral change theories, leading multi-session risk reduction counseling, and monitoring and documenting client progress.

ø  optimized operational success by accurately maintaining client files in compliance with agency-wide confidentiality practices, as well as general business policies and procedures.

ø  supervised top-performing student interns and volunteers, including ensuring high-quality standards were followed to provide consistency within orxxxxxxnizational operations.

 

file clerk

university gynecologists and obstetricians, city, state                                                2002 c 2003

 

ø  drove business efficiency by proactively handling wide-ranging filing activities within a fast-paced, high-volume medical facility, including providing additional administrative support efforts to maintain seamless operational processes.

 

~ additional professional roles held prior to 2002 ~

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