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0000 xxxxxx xxxx , xxxx , xxxxx 00000


yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

productive, versatile administrative professional eager to contribute exceptional office management, interpersonal relation and client servicing skills toward optimizing operations of a progressive organization.


  offer numerous years of progressive experience in office management, including extensive human resources administration and customer service; solid administrative, marketing and accounting skills

  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

  proactively support motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

  dynamic communication, presentation, relationship building and problem-solving abilities.

  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

professional experience

sams carpet cleaning & repair/frenchtown rug cleaning co.-st. charles, mo                     2008-current

office manager

steer broad areas of business for both companies, ranging from customer service and accounts receivable to marketing and administrative.

ensure delivery of world-class customer service in managing inbound client calls and data as well as determining and quoting competitive pricing for services.
proficiently process receivables, post payments and produce/send billing statements.

control financial risk and maximize cash flow through proactive collection of past-due accounts; effectively negotiate and establish terms of payment.

effectively create, edit and produce quality correspondence and written communications.

instrumental in driving business growth through strategic marketing initiatives.

created name, logo, documents/forms, and business cards for frenchtown and collaboratively developed postcard designs, brochures and published collateral; created and ordered all promotional items.

strategically soured and capitalized on referral database and demographic advertising program to boost market penetration.

resourcefully launched home show program and associated promotional and advertising items for sams carpet; introduced innovative referral card program promoting cleaning services

persuasively negotiated yellow page advertising to control costs while maximizing market presence


washington equipment co. - st. peters, mo                                                                                    1996-2005

office manager

  contributed dynamic organization and multitasking abilities in supporting all aspects of daily office operations, including entry of all orders placed and administering new account setup.

  proficiently handled purchasing, including items order by customers and office supplies and equipment.

  managed customer accounts, from setting up new account and invoicing to proactively perform collection calls on all past due accounts.

  demonstrate strong communication and interpersonal relation skills in negotiating and hiring all subcontracted office services.

  spearheaded diverse administrative activities, including negotiating and hiring all subcontracted office services, reconciling all incoming invoices from vendors and approving for payment.


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lisa d. brewer                                    page 2 of 2


experience continued


pepsi-cola general bottlers - bloomington il                                                                        1990-1996

office manager 

  applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries via a 10-line system and taking customer orders.

  resourcefully oversaw various human resources functions, including employee insurance, workman s compensation claims, drug testing, and 401k management.


prior experience


springfield pepsi-cola - springfield, il                                                                                 1989-1990


technical proficiencies

mas 90 accounting program; microsoft word and excel; 10-key

community service

us and mexico missions

women s ministry leader, vbs coordinator, teacher and various committees


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