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yyyyyy x. yyyyyy                              po box 0000 xxxxxx xxxx , xxxx , xxxxx 00000





productive, quality-oriented information technology professional eager to contribute exceptional technical support and project skills toward optimizing operations of a progressive organization in the role of a desktop support analyst.


career profile

ø  many years of technical, it support, coordination, project management and troubleshooting experience.

ø  results-oriented with emphasis on obtaining full utilization of resources to achieve organizational goals and objectives.

ø  familiarity with instituting technical solutions to resolve customer and company issues.

ø  effectively define, develop and execute targeted operations to boost productivity and efficiency.


technology skills

microsoft widows nt/2000/2003xp/vista, hummingbird, hummingbird exceed, epic editor, quark, linux, unix, mac osx, office suite, project, lotus notes, atex, bmc remedy, active directory, lan/wan, tcp/ip, vcn, voip, html, dhtml, xml


professional experience

bna crystal city, va                                                                                                            1997 - 2010

information technology user support specialist

       analyzed and troubleshot hardware and software problems.

       coordinated with software developers, systems engineers and programmers to correct problems.

       developed and maintained troubleshooting documentation.

       trained staff on office policies, applications and technical support methodology.

       maintained client database to improve tracking, reporting and customer service.

       answered technical questions pertaining to software and its requirements for publishing industry.

       investigated problems reported by staff, facilitated conference calls and closed bmc remedy tickets.

       configured hardware, applications, drivers, operating systems, antivirus protection and security in individual computers.

       prepared documentation and training materials and coordinated technology-related training.



george mason university, fairfax, va

information technology management course

gis mapping certification course


art institute of atlanta, atlanta, ga

associate of arts degree

yyyyyy x. yyyyyy

page two


other experience

have also been employed by congressional quarterly in capacity of technical support analyst assisting staff on windows and mac systems, resolving browser problems, installing, configuring and updating hardware and software, maintaining computers, printers and databases, coordinating with end users and telecommunications team and performing diagnostic testing on t1 lines and equipment.





















yyyyyy x. yyyyyy                              po box 0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a desktop support specialist capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include many years of technical, it support, coordination, project management and troubleshooting experience, as well as relevant educational credentials. to complement this background, i possess staff supervision, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy











yyyyyy x. yyyyyy                              po box 0000 xxxxxx xxxx , xxxx , xxxxx 00000





thank you letter text





contact name

company name


city/state/zip code


dear _______________________________:


i would like to thank you for providing me the opportunity to interview with you and discuss the exciting desktop support specialist position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.


as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.


should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.








yyyyyy x. yyyyyy




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