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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Highly-motivated, solutions-focused Administrative Professional with over 15 years of progressive responsibility in the administrative field and an impressive record for increasing efficiency and productivity eager to contribute to the operations of a dynamic organization
Qualifications Profile
Ø Administrative Operations
Ø Event / Meeting Planning
Ø Information Management
Ø Researching & Reporting
Ø Training & Development
Ø Contract Management
Ø Leadership & Supervising
Ø Invoicing & Financial Statement Preparation
Ø Reception & Customer Service
Ø Purchase Orders / Office Inventory Control
Ø Cost Control
Ø Problem-Solving / Troubleshooting
Ø Continual Process Improvement
Ø Typing (50 WPM) & Transcribing
Career Track
SOBRAN, INC., Fairfax, VA 2005 C Present
Administrative Manager / Executive Assistant to the President & CEO
Provide high-level administrative support, including office / vacation scheduling, appointment setting, logistical arrangements, clerical functions, invoicing, reporting, financial statement preparation, customer service, reception, office inventory control, mailings, filing, charitable donations, Board of Directors meeting materials preparation, and purchase order maintenance / tracking
Promote service excellence while training and mentoring new administrative assistants and managing junior staff members; train personnel on inventory flow / inventory data recording procedures, products / services, internal / external audits as well as company policies and procedures
Maintain service consistency by developing curriculums for administrative assistants
Monitor and resolve any inventory discrepancies; proactively review inventory control procedures and revise as required
Effectively analyze office workflow and develop procedures which improve productivity, effectiveness, and efficiency
Provide back-up support for SharePoint and IT employee s computer related issues
Play an instrumental role in growing business by collaborating on the production of promotional printed material for HAZWOPER (Hazardous Waste Operations Emergency Response); create / maintain marketing material, customer files, student s certificates, and invoices
Educate customers on all products and service; maintain customer loyalty by providing timely advice to clients and successfully resolving any issues
Ensure repeat business by sending reminders to Safety Managers and customers advising when clients require re-certifications (8-hour HAZWOPER Refresher Training Course); track all sales
Troubleshoot and resolve minor technical problems with the HAZWOPER software application
Serve as ISO Representative and oversee full-scope responsibility for maintaining the company s Quality Management Systems and Policies in compliance with ISO 9001:2008 and internal procedures; assist with resolving outstanding non-conformance and preventative-corrective actions
EXXONMOBIL CORPORATION, Fairfax, VA 2000 C 2005
Senior Administrative Assistant / Lead Administrator
CRM Project Management Team, Global Info Services, Lubricants, and Fuels Marketing Department
Professionally managed all administrative tasks related to business operations, including customer service, reception, clerical support, travel arrangements, catering, data entry, and cost control
Supported administrative staff members by providing effective leadership and direction
Strategically increased work efficiency with computer software, including Microsoft Word, Excel, PowerPoint, Access, Lotus 123, and Visio; resolved minor computer problems
Upheld security measures by obtaining and deleting hardware / secure shared drive requests as well as organizing building / parking badges and LAN / Lotus Notes IDs for employees and contractors
Accurately performed light accounting duties, including managing requisitions, purchase orders, and billings; monitored expense accounts for balances and reconciled bank statements
Translated documents from Spanish to English and provided language support to other departments as required
Academic Credentials
NORTHERN VIRGINIA COMMUNITY COLLEGE in-progress
A.A.S. C Business Management / Finance
A.A.S. C Contracts Management
NORTHERN VIRGINIA COMMUNITY COLLEGE 2010
Federal Contract Management Certificate
Technical Expertise
Advanced Microsoft Word, Excel, PowerPoint, Access, and Outlook 2003 C 2003, Windows Vista 2007, and internet researching skills
Intermediate Visio and SharePoint
Fluently bilingual: English / Spanish
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