Dynamic Agent eager to contribute industry expertise as well as dynamic customer service and communication skills toward building a successful career as a Property Claims Adjuster.

Possess high level of energy and enthusiasm and is eager to work for a progressive company in need of a highly motivated professional. Capable of completing assignments on time and on budget and considers a high level of accountability of the utmost importance.

Tactical Planning   Efficiency Practices   Needs Assessments   Xactimate / Six Sigma	Project Management   Communication Protocols   Issues Analysis   All Lines Licensure (520)	Pre-Project Planning   Partnership / Alliance Management   Organization Development   Risk Management / Cost Analysis

 

Ø  Years of demonstrated success within the insurance sector with specialized skill set related to multi tasking ability, independent work ethic, exceptional organization and time management skills, excellent verbal and writing skills, superior client relations and conflict management skills, as well as data analysis comprehension.

Ø  Strong technical background with the ability to work independently on multiple projects while adhering closely to all budgetary and time considerations in order to finish all assigned projects on time and at or below budget.

Ø  Multiple years of experience as a Project Manager in numerous environments.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Consistently focus on ensuring development of efficiency best-practices. 

Ø  Proven ability to adapt strong safety and technical skills to diverse organization needs with specialized knowledge of numerous software applications and platforms, including; Xactimate, MS Office Suite and Visio.

 

Ø  Strong knowledge base related to insurance practices with the ability to work independently on multiple projects. 

Ø  Possess an extensive knowledge of insurance fiduciary practices, policies, and state regulations and can apply this knowledge in terms of property adjustment and client consultation.    

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of efficiency best-practices. 

Ø  Possess numerous training credentials within the insurance sector and fully qualified as bonded employee.  

 

Ø  Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.

Ø  Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues at routine builders meetings for prompt resolution.

Ø  Regularly schedule reviews and tracks progress of particular projects.

Ø  Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis. 

Ø  Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 

 

n Legal Assistant and Business Management Coursework, South College, Palm Beach Community College, & NSU

n License C Certified Adjuster, ITU (Insurance Training University)

n Specialized Training C Six Sigma Green Belt & Black Belt Training, Property Management Training, Community Association Training, Project Management Training, Various Leadership and Management Training

 

 

Ø  Successfully implemented and created a standardized weekly and monthly Score Card Process while leveraging the Six Sigma Process Management Module to redefine metrics that supported the overall E2E card member experience.

Ø  Successfully migrated Emergency Card Replacement process from Control Desk Environment to AS400 Platform.  

Ø  Established an E2E process for the Card Issuance Organization by implementing Balancing and Reconciliation Controls.

Ø  Supported First Data Resource Audit while ensuring adherence to quality and controls. Drove closure on audit maps by evaluating and enhancing gaps in process.

Ø  Achieved and exceeded targeted goals for large key initiatives while demonstrating strategic thought and analytical leadership.

Ø  Effectively drove and implemented three key software enhancement releases, resulting in significant savings to operations of $84k, $129K and $284K respectively.

Ø  Successfully motivated a team to turn around a 770 unit community, resulting in being within compliance, leased up to 98% occupancy and pass their first audit ever.  I was then transferred to Lease-up properties to get them up and running from ground break to complete occupancy. 

 

Regional Manager, Apogee Companies                                                                                     2008-2009

 

  Primary responsibilities include comprehensive management of several properties, both residential (rental) and Association Management.

  Created budgets, maintained oversight of vendor management, coordinated board meetings, as well as managed resident retention through escalation management practices.

Property Manager, Apogee Companies                                                                                     2007-2008

 

  Primary responsibilities included oversight and direct management of residential real estate properties for various clients.

  Maintained and preserved owner s asset via expense control and revenue optimization strategies.  

  Adhered closely to all policies and procedures as set forth by the Management Company and or owners.

  Maintained overall direction, coordination, and evaluation of employees, including interviewing, hiring, and training.

 

Project Manager (Card Issuance & Servicing), American Express                                         2004-2007

 

  Primary responsibilities included implementation of Amex Global Server solution to address un-secure email communication between Amex and various partners. This solution ensured adherence to the project governance board standards and Sarbanes C Oxley.

 

Business Systems Analyst (Test Team SA), American Express                                                2001-2004

 

  Primary responsibilities included representing all functional areas across organization by influencing key complex business decisions and core requirements needed for Charge Card Revitalization.

  Demonstrated strong collaborative and influencing skills across all levels of management to drive success of these initiatives within numerous modalities including; Marketing, Compliance, Finance, SNE partners, Technologies, Operations, etc.

 

Business Analyst (Systems Assurance Team), American Express                                           1999-2001

 

  Primary responsibilities included development and execution of numerous strategies to successfully achieve numerous large customer service based projects.

  Successfully led alignment of the marketing initiatives to maximize resources across the Business Technologies departments.

 

Earlier Experience

 

- Customer Loyalty Associate, American Express

 

- Property Manager, Related Group of Florida

 

 

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Yyyyyy x. yyyyyy

Insurance Specialist / Property Adjuster

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years progressive advancement in key roles within the insurance and customer service sectors. 

I have worked as a technical expert in various forms so I am accustomed to integrating into various cultures and environments. I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  I offer several years of formal training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned. 

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

 

Sincerely,

Victoria Olivia

 

 

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

Insurance Specialist / Property Adjuster

 

Dear  NAME:

 

Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of multiple projects, coupled with solid communication skills, and the ability to develop and execute successful process improvement initiatives.

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Operations and Project Management Executive leveraging proven strengths to drive efficiency and increase productivity of operations and systems. I am also astute in insurance claims, property assessment, quality assurance, safety protocols, project management and oversight, as well as efficiency best practices. 

 

My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.

 

I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.

Sincerely,

Victoria Olivia