Yyyyyy x. yyyyyy

 

Senior Level  Business Operations Leader

Seasoned Business Operations Leader with expertise in guiding fundamental growth in the restaurant/entertainment industries.  Track record of driving process improvements in operational standards, resulting in increased revenue and efficiency.   Innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key clients and decision makers.  Thrive in a fast-paced, high volume atmosphere with a talent to consistently adapt to the needs of the business and attain employee allegiance at all management levels.  Seeking exceptional opportunity with a progressive organization where my visionary leadership style and bottom-line contributions will be valued. Core competencies include;

 

Cost Control/Budget Management/P&L

Business Analysis & Process Improvement

Strategic Planning and Leadership

Organizational Design and Development

Productivity and Efficiency Improvement

Project Planning/Construction Execution

Change Management/Continuous Improvement

Negotiation, Persuasion, and Communication

Problem Solving/Decision Making

Planning/Deployment of Operational Assets

Manage & Drive Sales Performance

Start-Ups and Turnarounds

 

Professional Profile

 

   High-performing operations-management style with expertise in building/optimizing organizational processes, measurement systems, and professional teams to maximize business results; drive operational excellence for organizations with over $10MM in annual revenue.

   Contribute to the ongoing success of the organization by creating and directing a dynamic mix of highly effective marketing and promotions strategies.

   Skilled strategist who transforms ideas into workable solutions and benchmarks performance against key operational targets/goals.

   Drive aggressive marketing strategies to align perception and create distinction among competitors.

   Strategic leader with the ability to capture growth by gaining cooperation and trust of staff.

   Produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect.

   Accountable in an executive role, overcome complex challenges and make high-stakes decisions within fast-paced, high-pressure environment using experience-backed judgment and integrity.

   Respected as a motivational, lead-by-example manager, with an open-door management style and proponent of empowerment and accountability.

   Ability to engage, excite, mentor and motivate others with a reputation as a fair, gracious and trusted leader.

 

 

Strike Bethesda - General Manager                                                                                                                         2009 to Present

   Provide leadership and oversight for day to day business operations for this popular entertainment venue; lead strategic business planning, staff development, marketing and financial control initiatives.

   Grew profitability results from $1.2MM to over $1.4MM; leverage deep understanding of cost containment strategies to identify savings opportunities, maximize profit, and maintain lean operations budgets.

   Recruit, train and assemble a high performance management team; provide ongoing employee development opportunities, identify performance gaps, and create a cohesive environment centered around teamwork and customer service.

Croma - Operating Partner                                                                                                                            2003 to 2008

   Led the development of business and concept design to adapt this UK based concept to the US market; spearheaded all pre-opening development, construction and menu planning, hired and trained staff, and implemented progressive business and financial control systems.

   Managed day to day operations to maximize market share and revenue opportunities; assisted in new site research for expansion possibilities.

 

Strike Bethesda - General Manager                                                                                                                              2002 to 2003  

   Scheduled employees, oversaw all performance initiatives and operational activities; utilized interpersonal skills to understand staff dynamics and built a team driven environment, motivated staff to work together to achieve goals.

   Provided supervision and direction for all facilities management responsibilities; analyzed sales levels and profitability, organized marketing activities, and resolved customer satisfaction issues.

   Designed standardized operations policies and procedures resulting in higher levels of efficiency and customer satisfaction.

               

PHOENIX LIVE! - Consultant                                                                                                                                                2001 to 2002

   Provided short term consulting guidance for the development of a 27,000 square foot entertainment complex; advised management on effective operations procedures, marketing plans, and staff training and development.

 

P.F. Changs China Bistro - Operating Partner                                                                                          1997 to 2001

   Maintained complete P&L accountability for this operation; grew annual revenue from $3.5MM to $7MM, and achieved a net profit of 20 to 205%.

   Led all restaurant operations; hired and trained top managers and chefs, and led employee development efforts for the staff of new property openings in the Northeast.

 

La Madeleine French Bakery & Caf - General Manager                                                                    1995 to 1997

   Selected by Senior Management to lead aggressive expansion efforts on the West Coast; oversaw the opening of a new location in Arizona, and assumed GM role for locations in Chicago and Evanston, IL.

 

Additional Related Positions

 

Dan Marino s American Sports Bar & Grill - Director of Operations                                       1994 to 1995

Harborage I LTD - Project Manager                                                                                                                                            1994

America Live! Sacramento - General Manager/Area Manager                                                    1993 to 1994

General Manager, Phoenix Live!                                                                                                                      1992 to 1993

San Diego Original Sports Bar - General Manager                                                                                                1991 to 1992

 

 

University of Massachusetts - Bachelor of Science, Hotel, Restaurant and Travel Administration

Training Intervention Procedure for Servers Program

Certificate in Sanitation Practices

New England Bartenders School

 

 

 

 

 

 

Yyyyyy x. yyyyyy

 

<Date>

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

As a highly successful Business Operations Professional, I am confident that I have the characteristics you are seeking in a candidate for the position of <position here>.   I have enclosed my resume for your review and believe you will find that my track record of driving aggressive sales strategies is a perfect fit for <organization here>.  After reading the requirements for the position of <position here>, I see that you are seeking someone with the ability to <something from the ad here>.  I am well versed in <correlation here> and know that I could be an integral member of your team.

I have successfully gained substantial market share, revenue and profit through strong communication, staff management, business savvy and leadership talent.  I am a highly effective Operations Manager with the ability to assemble and lead high performance teams and drive growth in a challenging economical environment.  I am a natural leader and relationship maker with a sincere dedication to optimizing customer service, creating team work, driving business results, and leading underperforming operations to success.  I am anxious to parlay my extensive experience in the restaurant industry into a leadership role with an organization that will provide an opportunity for success and growth.

I am certain after reviewing my qualifications that you will want to speak with me further, and as a proven leader, I believe it would be mutually beneficial for us to meet.  I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.

 

Sincerely,