yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

executive assistant responsible for managing and coordinating all sides of administrative operations and contract management, including specializing in assisting executive-level teams, providing world-class customer service, and supporting business growth eager to offer 6+ years experience toward optimizing an employer s success.

profile of qualifications

 

         top-performer who makes decisions to reflect positively on business productivity and corporate well-being.

         integral leader who seamlessly handles confidential responsibilities while maintaining high-quality service levels.

         excellent communicator who successfully interfaces with all levels of business representatives and clientele.

         integral team player who plans, prioritizes, and manages administrative tasks within deadline-driven environments.

         proficient multitasker who contributes skills in ms office, ms access 2007, ms publisher, jd edwards, and internet applications.

key areas of expertise

 

administrative support                  appointment scheduling                   meeting minutes transcription                    data management

correspondence drafting               client / customer relations               travel / lodging arrangements                  technical support

business communications             accounts payable / invoices              multi-unit business coordination              it troubleshooting

professional synopsis

 

         applied dynamic administrative support talents toward assisting executive-level management with daily operations functions, along with directing front desk and receptionist duties; drafting and distributing correspondence; and maintaining critical files.

         optimized data management efficiency by collecting, processing, and / or transmitting payments (i.e. credit cards, cashier checks) to include contributing sharp analytical abilities toward coding and tracking accounts payable invoices as required.

         played a vital role in maintaining streamlined hr operations by processing new hire paperwork and scheduling orientations, along with organizing and processing weekly payroll; managing time-off requests; overseeing employee records; and calculating and processing garnishments and other deduction payments (i.e. worker s compensation).

         coordinated special events, managed information systems, maintained web pages, and oversaw special projects.

         successfully resolved office obstacles, communication barriers, and administrative complications.

 

         utilized broad scope of industry and company-specific knowledge toward handling technical support for 15 major electronic products (i.e. digital cameras, shavers, dvd recorders, gps systems, lcd / plasma tvs, telephones), along with troubleshooting basic computer connectivity and laptops, and resolving key challenges to ensure high-quality customer service.

         proactively supported company in sustaining and developing business by building and maintaining client relationships to include evaluating individual customer issues, analyzing equipment, and prioritizing field assignments to maximize productivity.

 

         provided administrative assistance to vice president, as well as business and programmer analysts within company s it segment.

         drove administrative success by coordinating efforts between departments and business units to resolve daily administrative and operational problems to include drafting correspondence for executive-level review; transcribing, composing, typing, editing, and distributing agendas and meeting minutes; scheduling appointments; and handling travel / lodging arrangements.

         ran and maintained accurate weekly timecards for 100+ employees, along with initiating time-saving procedures to consistently reduce overhead costs, improve workflow, and increase office efficiency.

         created and maintained a public assistance complaints database, assigned case-specific investigations, and provided follow-up.

         developed and monitored a calendar system using powerpoint where records of vacation / sick leave / comp time used and accrued were tracked monthly for comparison to weekly time sheets.

         controlled all escalated calls from the public; prepared correspondence (email / written); reviewed drafts for completeness and corrections; handled all field calls; managed administration; and resolved a wide-range of staff dilemmas and challenging situations on a daily basis, including but not limited to working with managers, supervisors, and employees.

 

         strategically steered customer service and technical support to include applying comprehensive knowledge of software warranty parameters to accurately assist domestic / international dell users and educate consumers on computer maintenance.

education, licensure & professional development

 

business administration / accounting coursework                                                                                san jose state university

residential real estate license commonwealth of virginia                                         alpha omega school of real estate

brokerage, law, finance, & appraisal training                                                                  tidewater association of realtors