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YYYYYY X. YYYYYY

5 Mallory Road ¾ Xxxxxx, XXXXXX  xxxxxx ¾ abc@xyz.com ¾ (xxx-xxx-xxxx

 

Seasoned Business Operations Leader with expertise in guiding fundamental growth in consumer driven industries.  Track record of driving process improvements in operational standards, resulting in increased revenue and efficiency.   Innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key clients and decision makers.  Thrive in a fast-paced, high volume atmosphere with a talent to consistently adapt to the needs of the business and attain employee allegiance at all management levels.  Seeking exceptional opportunity with a progressive organization where my visionary leadership style and diverse skill set will be valued. 

Core competencies include:

 


Staff Development/Teambuilding

Marketing and Merchandising

Ensure Operations Compliance

Cost Containment

Budget/Cash Flow/ P&L

Inventory and Procurement

Loss Prevention/Shrink

Customer Service Focused

Strong Leadership Skills

Excellent Communication

Presentation and Closing

Drive Business Initiatives

Quick to Gain Trust

Influence Peers and Staff

Strategic Planning/Execution


 

Professional Profile

 

   High-performing operations-management style with expertise in building/optimizing organizational processes, measurement systems, and professional teams to maximize business results; drive operational excellence for an organization with over $10MM in annual revenue.

   Skilled strategist who transforms ideas into workable solutions and benchmarks performance against key operational targets/goals.

   Drive aggressive marketing strategies to align perception and create distinction among competitors.

   Strategic leader with the ability to drive growth and ensure success by gaining cooperation and trust of staff; overcome challenges to meet the needs of the organization.

   Produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect.

   Accountable in a high-profile executive role, overcome complex challenges and make high-stakes decisions within fast-paced, high-pressure environment using experience-backed judgment and integrity.  

   Respected as a motivational, lead-by-example manager, with an open-door management style and proponent of empowerment and accountability.

   Ability to engage, mentor and motivate others with a reputation as a fair, gracious and trusted leader.

 

Employment History

 

A.C. MOORE, Clifton, XXXXXX                                                                                                                                         2008 to 2010

Assistant General Manager

   Lead merchandising and operations initiatives to maximize sales and profits, and ensure success of a specialty retailer offering a vast selection of arts, crafts and floral merchandise to a broad demographic of clients.

   Ensure compliance with operational and merchandising standards; create compelling and attractive displays to showcase variety of items, and create interest.

   Effectively manage inventory, procurement, purchasing and vendor relations to secure timely deliveries of products.

   Lead team building, training and employee development initiatives to assemble a high performance team; create a customer focused environment to facilitate a world-class experience for each shopper.

   Assess and identify performance gaps, resolve staffing issues, and manage employee schedules to ensure appropriate levels for peak hours.

YYYYYY X. YYYYYY

5 Mallory Road ¾ Xxxxxx, XXXXXX  xxxxxx ¾ abc@xyz.com ¾ (xxx-xxx-xxxx

Page 2

 

PRINCETON SKI SHOP, Multiple Locations in NY and XXXXXX                                                                           1996-2008

General Manager                                                                                                                                                            1996-2008

   Positioned this retail Ski Shop specializing in sporting equipment and apparel to be the premier retailer in the Northeast; drove annual sales results to over $10MM through solid leadership, marketing, merchandising and cost containment strategies.

   Surpassed annual sales forecast by 20% by focusing on employee development, training and sales skills; facilitated ongoing team building and performance measurement among 60 staff members to ensure maximized results.

   Maintained complete accountability for all P&L performance, cash flow control, purchasing, inventory management and marketing initiatives.

   Contributed to strong and sustainable financial growth through the implementation of marketing and special event promotions, brand awareness, and customer relations initiatives.

                               

E-Commerce Manager                                                                                                                                                 2003-2008

   Spearheaded the launch of a new e-business division; grew online sales results from $0 to $6MM within 5 years, incorporated aggressive search engine marketing, placement, and advertising to optimize traffic.

   Oversaw the launch of 3 different websites; integral in leading creative development, content migration and creation of second generation websites to maximize online business potential.

   Maintained all campaigns within search engine marketing (SEM), and search engine optimization (SEO), and lead generation programs using Google Base, Google Sitemap, and WebPostion4.

   Developed web metrics to track and monitor statistics, and oversaw annual Google advertising budget of $110K.

   Provided leadership and oversight for a staff of 20 e-commerce employees; delivered ongoing training and development, and encouraged the introduction of new technologies and applications to optimize website performance.

   Managed Google advertising campaign with a annual budget of over $110K, and directed a successful email advertising campaign to over 50K web customers.

 

Education

 

Ramapo College, Mahwah, XXXXXX - Business Administration

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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