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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

experienced business professional offering dynamic skills in management, team building, vendor relations, negotiations and customer service eager to contribute to the success of a progressive organization in a  customer service and collections assignment.

 

career profile

ø  almost ten years of successful collections and customer service background.

ø  solid experience in all phases of staff supervision, including training.

ø  strengths in negotiation and problem resolution.

ø  record of progression to assignments of increasing authority and responsibility.

ø  coordinate with attorneys and legal departments.

ø  facilitate planning and execution of business plans.

ø  skilled in coordinating with multiple parties.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administration on a consistent basis.

ø  upcoming b.s., business.

ø  certifications in behavioral interviewing, coaching and personnel development.

 

professional experience

capital one auto finance, plano, tx                                                                                           2000 - present

recovery unit manager (year-present)

       develop and lead three teams of 20 associates to deal with charged-off and non-charged-off accounts.

       establish monthly departmental goals for teams and vendors.

       participate in process-improvement projects and monitor calls for quality assurance.

       coordinate with internal and external attorneys and give court depositions.

 

total loss recovery unit manager (year-year)

       developed and led two teams of 15 employees collecting for total-loss accounts.

       met and exceeded monthly goals by 40% and ensured documentation for audits. 

 

legal recourse associate (year-year)

       coordinated with attorneys on estates of deceased customers.

       negotiated agreeable resolutions for all parties involved.

       assisted attorneys in filing lawsuits, money judgments and liens.

 

collections & skip tracing associate (2000-year)

       located customers and collateral.

       negotiated payment arrangements to avoid repossession.

       coordinated repossessions.

 

education


university of north texas, denton, tx

currently pursuing business degree

 

 

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a customer service/collections capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include almost ten years of debt collections and customer service experience.  to complement this background, i possess demonstrated expertise in team building, staff management, skip-tracing and documentation, as well as analytical and problem-solving capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment

 

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