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yyyyyy x. yyyyyy
p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
skilled professional eager to contribute management expertise as well as strong personnel development skills and communication talents toward actively supporting an organization in maximizing performance.
profile
- offer over 5 years of solid and progressive management experience, including expertise within personnel development, issue resolution, business operations, and customer service capacities.
- in depth experience in client-focused industries focused on delivering world class customer service.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
- recognized as dedicated hard worker, with proven skills in communications, organization and administration.
professional experience
job title expedia, inc. 2010-present
- sharp business acumen and experience handling a broad scope of operations in a call center environment, including the planning, pricing, scheduling, and booking of vacations for travel agents and individual clients.
- proficiently ensure total compliance with strict company policies regarding bookings, cancellations and penalties.
- utilized extensive diplomatic customer service experience in handling irate clients, addressing booking issues and resolving scheduling conflicts.
chumash casino resort 2007-2010
casino floor operations attendant
- actively maintained casino floor, paying out jackpots, performing minor machine repairs, solving guest disputes, and balancing money bank of $30,000 daily.
- consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.
chumash casino resort 2004-2007
floor operations supervisor
- facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
- successfully developed and maintained a client-focused floor operations team, supervising cash transactions, delegating job duties, scheduling work, training employees, and evaluating performance.
allsafe security inc., adt sub-dealer 1999-2004
sales manager
- successfully steered sales operations to generate high volume growth and revenue on behalf of company.
- effectively hired, trained and directed 20 sales representative and actively collaborated in human resource operation functions such as new employee training, evaluating performance and providing guidance/mentoring
professional education
associates degree in business management gpa 3.96 university of phoenix present
training courses and seminars in sales, marketing, leadership, and management
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