Yyyyyy x. yyyyyy                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                     abc@xyz.com

 

Career Objective                                                                                            

Results-driven Operations Manager eager to contribute dynamic management, team-building and interpersonal relation skills toward actively supporting a progressive organization in optimizing performance as a key member.

 

Profile                                                                                                              

Ø  Offer extensive operations management experience in the health care industry, with comprehensive background in driving cost and productivity improvements.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies to boost company leveraging.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

Ø  Solid experience in purchasing contract compliance, inventory reduction & control and JCAHO surveys.

 

Key Recent Achievements                                                                              

Ø  Significantly boosted productivity and efficiency by strengthening the ability to fill virtually all Houston IV orders from One Fannin Pharmacy rather than being shipped from San Antonio.

Ø  Decreased regional purchasing expenditures by implementing a purchasing project to identify top 50 ancillary products and compare vendor prices/services.

Ø  Actively participated in a combined ops/sales monthly conference call to discuss operational issues and identify opportunities to increase revenue.

Ø  Minimized fuel and overtime expenditures by instituting a PDL route system as regional pilot.

 

Professional Experience                                                                               

Walgreens - Houston, TX                                                                                               2005-2008

Regional Vice President - Walgreens/Option Care (2007-2008)

Regional Operations Manager - Walgreens Health Services (2007)

General Manager - Walgreens Health Services (2005-2007)   

  Consistently promoted to contribute dynamic leadership skills in managing all aspects of operations and gross monthly sales.

  Maintained full accountability for directly overseeing 11 General Managers by traveling extensively to 11 branches located throughout three states.

  Proficiently steered weekly operational conference calls with Facility Managers, Pharmacy Manager, Patient Service Manager, Regional Support Supervisor and Regional Respiratory Supervisor.

  Relied upon to lend expertise toward actively training managers, playing a solid role in supporting the development of top-performing team members; ensure employees are properly educated on referral detailing, market strategies, top customer listings and identification/listing of payor contacts.

  Resourcefully planned and coordinated financial management and profitability, marketing and risk management, demonstrating exceptional leadership and multitasking abilities in achieving operational goals and timelines.

  Spearheaded diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning, customer relations and strategic marketing design/development.

 

Rotech Healthcare, Inc. - Albuquerque, NM/Houston, TX                                                  2003 C 2005

Area Manager of Operations/ Location Manager

  Recruited to oversee 17 locations and one oxygen transfill center in New Mexico and Arizona.

  Cost-effectively allocated and administered budgets, contained inventory costs, implemented new programs and analyzed/recommended location openings and closures.

 

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Rotech Healthcare, Inc. - Albuquerque, NM/Houston, TX                                                  2003 C 2005

Area Manager of Operations/ Location Manager

-Continued-

  Maintained full responsibility for all aspects of operational, financial, clinical and marketing activities, assigning projects to optimize utilization of human capital and operational resources.

  Effectively recruited, interviewed, hired, and trained dynamic personnel to optimize support.

  Steadily decreased aged accounts receivable and inventory expenditures while increasing sales, with a monthly net revenue exceeding $225K.

 

Lane Medical Supply - Pearland, TX                                                                               2000 C 2003

President

  Conducted comprehensive review and analysis of operations to evaluate performance of company and staff and to identify areas for cost reduction and program improvement, leading to profitable sales growth that exceeded forecasts.

  Oversaw start-up operations ranging from retail space selection, lease negotiation and layout design to construction management and acquisition of furniture, fixtures and equipment.

  Developed, established and maintained standard and emergency operating procedures for receiving, handling, storing and distributing products.

 

The Care Group - Houston, TX                                                                                       1997 C 2000

HME Operations Manager

  Recruited to develop and launch new programs to turn around unprofitable operations; successfully boosted monthly inventory purchases to over $100K and led company in becoming the largest independent home health care organization in the Houston metroplex.

  Exhibited solid leadership qualities in mentoring, coaching and developing team of 8 associates.

  Reduced central branch monthly materials costs from $40K to $30K, increased annual inventory turns from 9 to 14 and decreased cost of goods sold by 12% in first year.

  Maximized operational productivity by consolidating 3 local offices into 1 larger facility and designing efficient warehouse layout within 21,000 square foot space.

  Authored several Policy and Procedures manuals to drive consistent firm-wide practices including 16-page training guide for all Delivery Technicians.

 

Prior Experience

 

Miner and Associates - Houston, TX                                                                  

Materials Manager

 

Medical Innovations - Houston, TX                                                                    

Materials Manager

 

Plumlee Emergency Medical Service - Wichita Falls, TX

Paramedic/Shift Supervisor

 

Professional Training                                                                                    

Texas Advanced Cardiac Life Support Paramedic Certification - Cooke County College (Gainesville, TX)